H.Samuel

I recently bought a pair of earrings from Hsamuel online. And I picked it up from HSamuel in Westfield, Sheperd Bush. First of all, the order came with an unsealed package. I did not think much about it until I went and check online and realised it should have come sealed properly.
On hindsight, I should have read the terms and condition properly though I didn’t. And I figured since it was not sealed, I should return the earrings!
I went back to the store to complain. The sales assistant name Carol said that it only comes sealed if you requested it to be sealed.
I was like what a load of rubbish as that’s not what it states on the website.
And the manager Helen, she said that I cannot get a refund because of hygienic reason.
Though it was not sealed when I got it in the first place, so for the same hygienic reason, I should not accept the earrings?!
Worst customer service ever. I wasted my money and can’t get it back because of such bad service in the store!
I am so disappointed with the customer services, it was just not up to standards. And the products came unsealed! Beware of this shop and do not shop there!