Halifax

At the end of the year I switched banks to the Halifax and although it was meant to be stressfree, straightforward and really simple, it actually was the complete opposite thanks to the inept service at this branch & one staff member in particular, and carried on for over a month, it was so stressful that I had to write to the CEO to get a result!
What I found really frustrating and upsetting was that on other occasions when I’d been into this branch because of another account I have, the service had been good, efficient and friendly — although often the queues are long regardless of when you come.
Located on the outside of the Mall in the centre of Lewisham, opposite the police station and close to a multitude of bus stops and a short walk to the DLR and train station.
Considering their latest adverts boast of giving customers a little extra help, judging by this branch I think it’s obvious who needs a bit of assistance.