Houston Lawrence Management

One recent example of how poor their service is involves an official letter of complaint that we sent by post and email with a two week deadline to respond. This was dated 22^nd July. Six weeks later we get a reply from their compliance manager — «I have set up a meeting with the relevant parties and will send you a full response by Tuesday 16^th September». They never did get back to us. We have also made a complaint to the Property Ombudsman. Their investigation highlighted a number of shortfalls in their customer service and we are working towards a resolution that will include a written letter of apology and a goodwill payment for the poor service we received. Your experience with Houston Lawrence my be different to ours, but after what we’ve been through are you prepared to take the risk?