Hsbc

Long wait times and dubious service standards

They have finally re-​opened this branch after about half a year of refurbishing and personally I am unsure about the new look or layout. The entire branch now seems to be full of a miscellany of kiosks, from self pay in, ATM machines as well as phones to reach the call center for phone banking.
Fair enough in that the increased number of kiosks means queuing time is greatly reduced when I had to pay in any cheques.
Not had to get direct help or support from a member of staff so far, but last time I was there, I did not notice many members of staff on the floor — so not sure how easy it would be.
My overall opinion would be very functional — hence the 4 stars, but the feeling is not as friendly