HSBC Bank

I came into this branch with a seemingly simple question.
I asked to see a member of staff to talk through my query.
3 members of staff who seemed fairly junior (at least by the demeanour and attitude) milled around by the entrance desk.
None of them seemed to know what to do.
Therefore, they asked me to take a seat and wait.
After sitting there like an idiot for well over 15 min one of the staff members came over to me and said «I’ve asked my colleagues and I’m afraid there is nobody here that knows how to deal with your query».
Brilliant.
I would suggest to HSBC that they spend more on hiring worthwhile staff and less on their silly grey and red suits. Give your customers some meaningful service rather than a bunch of dressed up goons.