Iberia Airlines

Stay away from them if you can!!!
They notoriously charge consumers twice for one flight (talking from my own experience as well as other people’s reviews online) and dispute they didn’t.
I was lucky that I only paid £372 (they charged it twice) and my bank has supported me in reimbursing the money taken in error by Iberia but imagine booking a flight with them for a higher amount???
There is a fraud case registered against them and the bank is going to pursue it further with them.
They first claimed this to be their policy which they later admitted in black and white was not the case. Then refused to admit they charged me twice which showed again in black and white on my bank statement.
ABTA and CAA do not cover them so I referred this matter to the Spanish Trading Standards as the airline claims to be Spanish.
If you had a similar experience please feel free to get in touch. Unlike other people I decided not to let it go that easily and any form of support from other consumers will be welcome.
This airline is a disgrace to Spain and the Spanish culture.

I have been too nice. Not a 1 star review in quite some time and now it’s payback.
After a long 10 plus hour flight out of Johannesburg my wife I make our way to our connecting flight to London. We were dehydrated and hungry, but most of all just thirsty. I figured we could just get some water on our flight to Heathrow but guess what?
The flight attendants announce that all drinks (including water) will need to be paid for in cash (no credit cards) and Euros will be the only currency accepted.
Let me get this straight, we are connecting on a flight out of South Africa and heading to the UK. Neither place uses the Euro. Surely now they would be understanding and give us a glass of water right?
HELL NO!
Even after I explained to them that we were only in Madrid to connect, and literally only had 90 minutes in the airport of which most of the time spent in the customs line and barely even made it to our gate in time to catch our flight. They felt zero compassion and pushed the refreshment cart down the aisle not even leaving us a drop of anything to drink.
I finally made my way to the lavatory and grabbed two paper cups and filled them with water for my wife who was just about to pass out.
From the very beginning when checking in and during our long haul out of SA to Madrid, the service on Iberia was horrendous. The final straw was the water incident.
Never again will I even think of flying Iberia.