ImmaQulate Beauty

So if I could have given zero stars I would have the experience with this company was that bad!!! Don’t under any circumstance order a wowcher or groupon deal with this company. So I order two pamper packages for me and my sister to the total tune of £60 for a birthday treat for her. Wouldn’t even pay a penny for this package absolute rip off. So took us over a month to book a slot then the day before got told we may not be able to attend as the beautician had called in sick and may not be in the next day but they would confirm tomorrow or we would have to rebook. I opted to wait and see if it would go ahead. Appointment was meant to be at two and after numerous calls and messages got told a 1.30pm wouldn’t go ahead. Then got offered a new appointment for the following week so again book another day off and then on Wednesday message to confirm everything was going ahead and they said sorry there was a mix up it was next week! At this point I contacted wowcher and said I wanted a refund and they said they would throw in a free shellac manicure if we let the treatment go ahead next week do I said ok as at this point I just ok it was an acceptable compromise. Big mistake I should have taken the refund! On the day of it going ahead got a text saying they were running late and could we turn up half an hour later then our scheduled slot and at thins point no surprise.
So got to the Clapham junction branch and on arriving was told sorry there was a mix up and that there was no one who could do a shellac manicure!!! So at this point I had enough and said I was going to hair get a refund then got told we could come back for the shellac another day. Decided to just get it down as we had already tracked down there. The treatments them self were substandard and the so allied treatment room was a dingy basement with a leaking washing machine and stomping feet from the hairdressers upstairs. They had no working sink so the girls were running up and down to get water… the massage room was disgusting. They towels on the table were filthy and I was cringing at the thought of my skin touching a towel that clearly hadn’t been changed for a while it still had wax on it obviously from another treatment. I don’t even know I the lady who did my facial washed her hands after doing my pedicure… cringe:(
The manicure they have us was awful they didn’t even let the coats dry and the lady herself smudged mine and my sisters.
In regard to the offer to come back for the shellac when I called message several times to book it in still haven’t had a reply. When I spoke to a guy who had been dealing with my booking got told that to stop harassing him or he won’t give anything and also what did I expect if you get something for cheap… got told u can’t have the directors contact details and basically to do one. So got right stiched up. They are unprofessional poorly trained so under no circumstance waste your money with this company. And no branch is any better then the other as run by the same dishonest people.

This was the worst mani/​pedi I have ever had! I was embarassed to get on the tube afterwards with such awful looking nails. The colour was a mess, needed a second coat and I had to take it all off when I got home and do it again. I didn’t have the heart to say anything to the lovely young girl who did the treatments. She had only just qualified as a therapist and this was her first week in her first job! This wouldn’t be an issue but she just didn’t do a good job. It was as though ImmaQulate did not care about customers. The poor girl had not had a lunch break all day as they had booked in back to back clients for herI don’t feel angry towards her as it’s not her fault she shouldn’t have been given the job to do if they want to retain potential clients. I had a discounted voucher but would certainly not return nor would I recommend.

Please avoid this place at all costs. I went there for a decongestant facial, to help my acne, and the woman there hacked at my face and made it even worse. She didn’t know how to take my make up off first properly and didn’t understand my complaints as she spoke little English. The place is also absolutely filthy, with dust and moth balls gathering in the corner. I also saw lots of hair and old wax strips coveredin hair laying around in corners. Very very poor. I should have walked out as soon as I got there but was too embarrassed to do so. An unbelievably awful experience for £35 — £50.
By the way, I have never written a review online before as it is not something that I would usually do. Therefore, please take what I have written seriously and do not ever venture to ImmaQulate.

I went to ImmaQulate yesterday for a Groupon deal that offered a facial and massage for £39. The deal is still being advertised occasionally so I thought it important to review
First of all, it is advertised as a ‘Dermalogica facial’ and as far as I could tell there was nothing Dermalogica about it all. The beautician did not tell me what products she was using (and did not evaluate my skin before she used them) and there was not a Dermalogica pot or bottle in sight. The products she used were mainly generic «Professional Exfoliater’ etc. So I don’t feel like it should be advertised as a Dermalogica facial (one of the reasons I bought it).
Furthermore, although the massage and facial were quite pleasant, and the beautician/​masseuse was very nice, there is NO WAY they could charge the supposed real price of £140 given their facilities. The James Street branch is inside a tanning salon without its own reception and you can hear the voices and radio from the salon upstairs as well as the clomping of feet running up and down the stairs. The room was so small that it didn’t have its own sink so the beautician had to keep going out to get more water, towels etc. I’d say she went out at least 12 times, which was a bit distracting.
I just thought it was important to review this experience since they still seem to be offering the deal. I think the voucher and website are rather misleading and I don’t think I would do it again as to what you can expect from the experience.

I‘ve been to their Victoria branch for a Full leg Wax, very nice and relaxing place. The therapist was very friendly and chatty. I had a very quick legs wax
which i really appreciated because it‘s was my fist time…
The therapist was very professional, would definitely recommend immaqulate beauty to my Girls…