Ivor Mairants Musicentre

Appalling foot-​dragging customer service with a smug, complacent manager. I bought a Danelectro Wild Thing on 20÷10÷12 at half price. It looked great but I wondered about the reduction. In the shop I asked about the intonation, the manager didn’t say anything. Got it home for a real play and the intonation was really out and then there was a bad buzz I wasn’t looking for perfection but a guitar I could use live. Took it back and they assured me their resident luthier cold fix it and would fast-​track the whole process over a month elasped with me chasing them for updates before they told me they couldn’t fix it. In the interim I missed a gig. Finally the manager offered to replace my guitar with another one, more waiting — the upshot of that was this one also proved unsuitable (he told me he’d tried it himself) so he gave me a refund. all the time there was a sort of comtempt for people buying ‘fun, budget’ guitars– this is what you can expect if you don’t pay out mega bucks– I don’t consider a guitar that normally retails at £380 as that ‘budget’. I wanted to complain but he told me he was the manager. The worst retail experience I’ve had.

If you are a jazz guitarist. Ivor’s is the place to go! Whether looking for new or used archtops, you’ll always find something of interest. Staff are extremely knowledgeable and offer excellent set-​ups to your requirements. The reason for only 4 stars is that prices tend to be on the high side but this is balanced by the professional atmosphere of this famous London guitar shop.