J’adore Nails @ Toni & Guy

The Toni & Guy salon in Victoria is pretty grim and service is indifferent at best. The WORST part about this place though is the J’Adore Nail salon (independently operated) they have allowed to operate at the back of the salon. I wish I could give my experience at J’adore nails a negative rating. Words actually cannot do justice to how HORRIBLE the whole experience was. I made an appointment with a voucher for a 10:30 a.m. appointment for a manicure and pedicure. I arrived 10 minutes early and was told to wait. Well, 10:30 came and went and then at 10:45 I decided to chase down a member of staff (all had disappeared from the front of house) and ask what was going on. I was told that «Paul» had not yet arrived — no apology, no explanation. He eventually turned up, threw some colours at me and asked me to choose, which I did. Then we started the «manicure» (such as it was) and at this point he informed me that because I had made my appointment with a voucher I wasn’t «entitled» to a full pedicure, just a polish. When I questioned this, he got offended and told me to check the voucher if I didn’t believe him, which I did, and it said no such thing. I also noted that the price list made no distinction between a «full» pedicure and any other type of pedicure. Then he asked me again to choose colours for the polish. When I said that I had already done this, he told me that I had not and then told me to «drop the attitude» (!!!) Seriously?!! I just walked out at this point, and am now trying to get a refund on the voucher. What a waste of time. STAY FAR, FAR AWAY FROM THIS PLACE!!!”

For £19 (LivingSocial voucher, but I see they are already running another, so keep an eye out for those), I got a lovely Shellac mani and (surprisingly) a Shellac pedi as well.
Even though what I bought was an excellent deal, I would still come visit this little stall again because he did a meticulous job on my nails, was friendly, and they have a great location. Normally, a Shellac mani alone costs £25, which is competitive with most other inexpensive salons.
J’Adore Nails is a one man stall within the Toni & Guy Salon within Victoria Station, so I suggest booking ahead as you never know if he will be free. That said, when I booked with my voucher, he was able to give me nearly the exact time I requested, which was nice. It is no frills with the pedicure, for sure (little massage, no foot tub soak, no scrubbing of feet… just nail care), but overall, I was very happy with my treatment (though, admittedly, I’d probably just come here for manicure, not pedicure, in the future. They are better equipped for hands than for feet).