JSS Pinnacle Housing Shoreditch Neighbourhood Office

This office is used as the administrative point of contact for tenants, leaseholders and resident of Hackney Homes — the local authority housing agency for the area.
As a leaseholder, I have only had to use this office a couple of times and I am really glad that’s the case. They seem to be quite well staffed but whenever you go in there, you usually have to wait and then when you are seen to it’s with a big sigh and a huge sense that you are putting the staff to a huge amount of effort (though I guess that’s how most people who work for local authority-​type places tend to behave that way).
It’s not the easiest place to find if you’re not familiar with the area. Look for a little cabin tucked away behind Murray Grove, next to the bins (really) and tends to be quite busy, so you need to either go first thing or be prepared to wait. The aircon doesn’t seem to work (I am not sure they even have any) but you can grab one of their ‘information’ leaflets to fan you down if you’re having a hot long wait.
Calling them can be just as much a displeasurable experience as going in person but if you’ve a simple request/​complaint/​question that you know won’t require identifying you/​signing papers/​doing something tangible, then calling’s probably your best bet as they are pretty prompt to answer.
Unfortunately residents can’t change neighbourhood offices if they are unhappy with the services, unless they move but I don’t expect the service you’d receive elsewhere would be any different or better.