Keatons

Below par even by usual estate agent standards. Lack of honesty and integrity. Pushed 18 month contracts on us even claiming it was the norm and that potential tenants had requested this even though we had explicitly requested to the contrary. Keatons then told potential tenants we as landlords were only allowing 18 month contracts! The only explanation is that they are after all their commission upfront (with short rate applied if contract cancelled of course). I’m sure we weren’t the only ones this would have happened to. There is only one way to describe this kind of behaviour and the recommendation is to avoid them at all costs. There are plenty of other nasty things that occurred but the above sums up their methods to a tee.

I can only speak for my experiences with Keatons as a landlord using the firm as a managing agent for a local property.
In short they were hot on promises and exceedingly short on action. Not only did they feed one set of stories to us and another to us, ultimately for their own benefit, they also got in the way of actually getting things done and turned quick and easy remedial work and appliance upgrades into month long excercises in seeming futility.
After dragging their heals, they finally found tenants after some 3 months and then put us in front of a fait-​a-​complit when it came to the tenants moving in. To highlight one point, they gave the references for the tenants less than 24 hours before they were supposed to move in, and even with that, the list of references was incomplete.
At every stage their actions have proven that they merely wish to exploit every angle they can, for their own benefit, and provide less than desirable service. As a landlord, I would recommend searching elsewhere for an agent to help let and manage your property.