Lombok

DO NOT ORDER FROM THIS COMPANY.
I ordered an armchair in November 2014, I am still waiting for it more than 3 months later. Lombok have lied repeatedly about delivery dates. They have never called proactively to explain or apologise. I am clearly not alone. Read the reviews below and on
. The sales staff are lovely. Then it all goes horribly wrong. Delivery dates are missed. Calls are not returned. Customer service is non existent. Do you need the grief?

DO NOT ORDER FROM LOMBOK.
I ordered a wardrobe online 6 months ago have no wardrobe and no refund.
Most of Lombok went into administration in August and it seems they owe many people money and/​or furniture.

I paid in full for this item when I ordered it. Over 6 months since then I have had many excuses of why I still have no wardrobe or refund. These range from, computer systems are down, computer systems are being upgraded, refund system is down, refund will be paid within 10 days, refunds will be paid by the end of the week. sound familiar anyone who has dealt with Lombok?
Still no refund another 8 weeks on and so I am making a claim back through my credit card cover.
According to the website the reason customer service no longer answer the phone is because, Our customer Services department are currently in the process of moving offices.

The only reason I will ever go back into Lombok on Tottenham Court Rd is with a debt collection agency to take the furniture I am owed.
Save yourself the headache of having to make a claim on your credit card.

I ordered the medium daybed from Lombok back in early May. It was meant to arrive by end of July. I heard nothing from them and so I called their customer services. I was told it would now be September. However after much calling the said they had a cancellation and would deliver.
They delivered the daybed with the wrong size bolsters and a pink mattress. It has now been 5 weeks in which I have given a day up per weekend waiting for them to turn up to sort out the problem. Every weekend they turn up with another pink mattress or don’t turn up at all or claim that their van had a crash but decided not to call you about it. You always have to call them. Their managers are always in meetings and never return calls if requested.
PLEASE DO NOT GO NEAR THIS COMPANY. They are downsizing and in general once they have your money, that’s all they care about. I am still waiting for my mattressmy advice is to go elsewhere unless you want to spend hours talking to the most incompetent customer services department in the world almost on a par with Vodafone!

Lombok make good quality furniture from sustainable resources. I went to the clearance sale today and found exactly the item I wanted — reduced from £500 to £130!
Most of the furniture items in the sale are ex-​display or have some damage but there were real savings to be made.
My TV cabinet has one or two small scratches but is perfect at that price as far as I am concerned.
The staff were friendly and helpful. There is ample parking but if the item is too large for your boot you can arrange delivery at extra cost.