London Airport Transport

I have booked a transfer with this company but i arrived without any one there ! Bad service, bad call center agent’s behavior.

I prepaid for a roundtrip Heathrow Airport to our hotel in Southwark transfer in the amount of 80 UKPounds with London Airport Transport. I received explicit instructions on how and where we would be met by a driver. ETA into Heathrow was 0730, we arrived 0713. It took us a little over an hour to clear Passport Control and Customs. We entered the reception area of Terminal 3 at 0830. We searched everywhere for our driver inasmuch as he was not at the Information Desk per this company’s written instructions. I called the company at 0855 to inform them that we were not met. The lady agent told me that their driver called in a «No Show» report on us and had left the terminal and that they would dispatch a second driver and to «wait at the Information Desk». (The original driver did not wait even 1 hour after our ETA even though I was advised that drivers show up 40 minutes after one’s ETA and then wait 1 hour — one company advertises a wait up to 2 hours– in order to allow plenty of time for arrival processing by their clients. After one «prepays» 80 pounds for a service, one expects the company to deliver on their promise.) I made a second call to this company at 10:00 to ask where might that second driver be as he had not shown up. I was advised by a rather curt gentleman that the second driver could not find us (even though I was the only person waiting at the Information Desk) and called in a «No Show» report on us. As highly unusual as it might be, he was going to send a third driver and «wait in front of the H W Smith store and the driver would find us.» Again at 11:00 I made a third call to the company to ask where their driver might be and the same gentleman informed me that they had decided not to send a third driver because «We were no shows the first two times». I asked for a refund and was advised that I would not receive one as they had spent my prepayment on petrol and parking fees. They were true to their word this time as one month later I have received no credit on my credit card. I wish that there would have been some honest reviews on this company, if there were, I would never have booked with them. Honest reviews are very important in order to determine the legitimacy of advertising entities. The Info Desk agents suggested I call a company by the name of (Don’t laugh) Green Tomatoes. The driver showed up earlier than expected, found us without a problem, and saved the day. I was so impressed that I booked the return with them — showing up early again. I pass on my experience of waiting 5 hours for a ride and the loss of $ 135.00 You be the judge of whether you want to deal with this company.

Warning Will Robinson! After a trip from Seattle to London (Heathrow) we thought it would be a good idea to use a car service. I searched Google and found London Airport Transport. I had every reason to think they were legit, but our experience was terrible. Our driver met us outside of customs checkpoint and he led us out to the parking garage. It was quickly apparent he forgot where he parked, but its happened to all of us so we work with it. After trotting through the garage on several floors, I finally ask the driver if we can wait for him and he sets us up near the entrance. We wait for 20 minutes and no driver, so I call the company and am assured to keep waiting, we wait another 15 minutes and call again. We’re then told to go back to the terminal and look for the driver, and although no apology or explanation is offered, the attendant told us she would deduct 5 pounds from our charge. Back in the terminal we wait for another 10 minutes and see the driver again. He tells us to follow him, but again offers to explanation or apology. He grabs by suitcase and starts walking to the door. Since this was such a departure from common sense and appropriate business behavior I asked the driver what happened and why he left us and he just said «its ok now» and tried to take my suitcase again. I told him to wait, and he just kept going forcing me to grab the suitcase from him. Unable to provide any explanation or assurance he knew what he was doing I told him we weren’t going to use their services. Shortly after the company called me back and asked why I didn’t go with the driver so I explained. She told me this was one of their experienced drivers and I needed to go back and let him drive us. Fat chance, I told her to refund my money and she said they would only refund ½ the cost since the driver was there. I insisted they needed to refund the entire fee, and while she told me they weren’t going to, they did later that day.
We ended up taking the Underground which was actually quite easy. There were lots of folks with suitcases and it was only 3-​pounds to Blackfriar with one train change.
We were meeting my in-​laws in London who live in Phoenix, and since they are seniors, the idea of taking the Underground wasn’t of interest. We collaborated on finding London Airport Transport and so they signed up and pre-​paid online just as we did. Their experience was even worse, as the driver never showed up. They had to call, were told to wait and ended up waiting several hours for a ride before giving up and using a service called Green Tomatoes which they spoke highly of.
My advice is to take the Underground if you can. Its really easy even for those of us from the west coast (Seattle) where subways are less common. There are other services, and while everything I found online about LAT seemed legit, it was an absolute train wreck. Stay away, they are terrible.

A taxi from Heathrow can cost 50 –70 pounds to central London, depending on traffic and the hotel location. I have been searching for a reliable car service from Heathrow for over 10 years! I finally found a gem!
Return service (round trip) was 61 pounds. I tipped the drivers very well… over 20%. I realize this is not the custom in London but the service was exceptional.
Booking can be made online through their website — very reliable. We arrived in London on Saturday March 9, 2012 at 4:00p.m. — HOWEVER, the customs line was over 2 hours long. I did not have an international phone and was concerned that the driver would only see that the flight had arrived. To my amazement the driver was at the terminal — waiting patiently nearly 3 hours later! The driver was not only professional, but friendly and understanding. It was a relief after being in a most unpleasant line to get into the country.
A week later, on Saint Patrick’s Day — another driver was waiting (he arrived 20 minutes early) for us at the Langham. I ordered the smallest car for two people with two large bags — but the car was spacious and very VERY CLEAN. The driver again was professional and friendly. GREAT FIND! I will use their service whenever I am traveling to London. I will recommend their services to all my friends.