London Marriott Hotel Park Lane

I stayed here after a wonderful two week vacation in South Africa. The flight home was nearly 24 hours, so I opted to extend my vacation in London. I am so very glad that I did.
This Marriott property excels on multiple levels — here’s why:
First and foremost, the service here is absolutely outstanding. I am a Marriott snob and therefore very loyal to the brand. As an elite member, I have stayed in Marriotts all over the world. The London Marriott Park Lane goes over and beyond for its customers. The service began from the moment I arrived at the property. Just as my transfer vehicle from the airport arrived, a gentleman in a top hat and matching suit opened my door and immediately took my luggage to a place of safekeeping. Each time I attempted to enter or exit the premises, someone was always there to open the door for me. This is a very nice touch.
In my experience, they never allowed me to lift a single finger. For instance, I mentioned wanting ice; there was an ice bucket delivered to my room before I could get there. On another occasion, I carried a trenchcoat downstairs thinking that my day trip to Paris would be very cold. One gentleman instantly suggested that I allow him to take my coat back to the room. I could cite several other instances where the service excelled.
My room was absolutely amazing. First, my view of Hyde Park was spectacular! Everything from the warm and modern décor to the posh bathroom with heated toilet that dually cleanses your bottom with water, to the Nespresso coffee maker and complementary slippers were fabulous! Words cannot explain the beauty of my room. You just have to experience it for yourself.
This Marriott also excels in its proximity to various types of transportation. First, the easiest way to explore London is via the open top tour buses. You’re in luck if you stay at this property, as one literally sits on the doorstep of this property. The Marble Arch underground station is just across the street, which makes it very accessible to all of the major attractions of London. I took the underground tube from the Marble Arch station to the Saint Pancras station via the Victoria; it was £9 round-​trip. Not bad. I also used the taxi services and Über on various occasions. I definitely recommend Über or the tube, as these are the least expensive options. Taxis will do their best to rip you off, especially the black taxi’s. I recommend only taking the black taxis if the hotel can hail you one, This, because they will give you a flat rate.
Bottom line, stay here if you desire posh décor, innovative technology, easy transportation options, the BEST shopping experience on the famous Oxford Street at your doorstep, Hyde Park across from your hotel, and superior customer service.
Thank you Marriott London Park Lane. You spoiled me. I cannot wait to return!

This hotel was awesome everyone very hospitable and friendly. Even during the checkout there seem to be a large error on my bill they were very cordial in figuring it out and correcting the mistake. The car that was arranged from the airport was nice. They transported me and my family and eight bags. We were not charged for the delayed arrival by delta airlines. Excellent location. Gaven the concierge was outstanding and very helpful. The night shift manager was kind enough to allow out son to watch the NBA final on his phone. Great group, beautiful hotel great location. Great choice. We never heard any construction during our stay

Stayed here for five nights. I checked in mid afternoon and was escorted to my junior suite by the receptionist The location is great because it’s right off of Oxford street and located within steps of the Marble Arch and across the street is Hyde park. Getting here from Heathrow Airport couldn’t have been easier. I purchased the Oyster card for 7 days upon arrival which gave me unlimited access to the tube, bus lines and above ground rail for around 55 pounds.
As a platinum elite member for life, I received my choice of welcome gifts of selected wine and mini desserts. The blueberry macaroons were delicious.
My suite on the third floor was newly remodeled — three days old and we were the first clients lucky to occupy the room. The bed was firm and comfortable and all the appliances were brand new. The bathroom was completely made of marble, included a towel warmer and an electronic bidet which even controlled the heat of the seat!
We had access to the club lounge located on the first floor and was open 7 days a week and included daily full breakfast, afternoon tea & scones and mini cupcakes. Early evening included a main entrée, salad, dessert and lastly wine and cheeses. Complimentary Lattes, cappuccinos, bottled water, sodas, wine and beer were also included. This Marriott had some of the best food at the Marriott’s I’ve stayed and I’ve stayed 1395 nights and counting at various locations.
The service here was outstanding and I was glad I selected this Marriott over the JW Marriott down the street. All the employees from the doormen, concierge staff, club lounge staff to the maids in the hallway were friendly, helpful and attentive.
I heart my stay here and wouldn’t think twice about staying here again.

Love this hotel! Newly renovated. Friendly and helpful staff. GREAT location! Beautiful rooms
Breakfast was excellent in the executive lounge
Beautiful pool

Let’s start by saying if the staff here were any better they would be family! My wife and I spent Christmas in London and stayed 4 nights at the Marriott Parklane, had dinner and afternoon tea at Lanes of London the restaurant. The food was spectacular! From check in to our departure to Paris everything exceeded our expectations. The Concierge not only helped us with plans around London but gave us great help and tips for our visit to Paris.
When we originally checked in we were given an accessible room that was needed after 2 days for another guest who checked in. The hotel attempted to contact us while we were out but couldn’t because I had my cell phone in airplane mode to save Verizon’s crazy charges. When we returned to the hotel, they had already moved our personal items to a new room with a park view and left us a bottle of wine and cheese platter! We were more than happy to accommodate the change but they really were considerate and apologetic about the move.
The staff here should really be commended on their skills, and personal touches. Thank you!
The food at Lanes of London was perfectly prepared and was very creative in combination and presentation. The 5 course Christmas dinner was by far the best meal I’ve ever had in London.

Do not stay at this hotel. I paid for my room with points and they charged me 470 pounds for an «upgrade» fee! Highly unethical. I’m platinum with Marriott at very disappointed with the room AND hotel construction. Never again.

My husband and I stayed in the Marriott Park Lane in May 2012. When visiting London, we usually stay in the Marriott Grosvenor Square, but wanted to try out a different Marriott this visit. The Park Lane is in an excellent location, across the street from Hyde Park and next to the Marble Arch underground.
My main problem with this hotel is the staff seem to be poorly trained in customer service. My husband is a Platinum member, but we were not offered the standard guaranteed amenity on check-​in. Then we were given a handicapped accessible room, which we did not request (among other things, it has no bathtub). We were assured that we would be moved as soon as another room opened up. Despite checking at the front desk daily, our room was never moved or upgraded (Platinum members are supposed to be upgraded when possible). I find it hard to believe that during a six night stay, another room did not become available. The room itself was large with a view of the wall of another building.
The wi-​fi (free for Gold and Platinum members) worked well. We also had access to the Concierge Lounge, where lukewarm water and soft drinks were available daily, with a very small breakfast and snacks in the afternoon and evening. Probably the poorest selection of lounge food I have seen in a long time; the selection in the lounge at the London Marriott Grosvenor is far better. On our last morning, we ate breakfast in the regular restaurant (also free for Gold/​Platinum members) and the selection was much better than in the lounge.
My biggest complaint regarding this hotel is that on the fourth night of our stay, we were awakened after midnight by the sound of water running out of the ceiling in the front hallway near the bathroom door. Water was soaking the floor and walls. We called down to the front desk and it took over 15 minutes for two men to come and check out the leak. They said this had happened before and was due to condensation on the pipes and would be fixed in the morning. They then put a bunch of towels on the floor. My husband commented that it would be nice if the hotel could at least give us a bottle of wine for this inconvenience, which they did. I can’t believe that we had to even ask.
The water continued to drip for the rest of the night. The next morning, I stopped at the front desk and spoke with a guest relations executive named Janna about the room problems. She apologized and offered to give us a free lunch at the hotel restaurant, but since my husband was in meetings all day and could not take advantage of this, she instead deposited 10,000 Marriott points in my husband’s rewards account. She also gave me her card and asked us to contact her before our next stay so she could make sure that we were given a better room on our next stay. If the other front desk staff were as responsive as Janna, this hotel would be outstanding.
My husband travels quite a bit for his job, and tries to stay in Marriott branded hotels. When you are away from home so frequently, it’s nice to be able to enjoy the perks offered by becoming an elite rewards member. Unfortunately, most of the staff at the Park Lane Marriott don’t seem to recognize their elite members or treat them very well. We will probably give this hotel one more try next time we travel to London and if our next stay isn’t any better, we’ll go back to the Marriott in Grosvenor Square.

There is a J.W. in London, which is undoubtedly fancier than this hotel, but for location and price the Marriott Park Lane is the best. You are steps away from the Marble arch Tube station, and there are tons of buses running down Oxford Street to take you to all the shopping spots. Not that you need it because you can walk pretty much anywhere from this hotel.
We stayed here during Snowpocalype 2012. Boy were we lucky – due to the central location of this hotel, we were still able to make it to our dinner reservations without a hitch. With 85% of the taxis in London off the roads due to the snow, the bell captain at the hotel was STILL able to flag down a taxi from the main street for us. Now that is what I call service! From the bell captain, to the concierge, to the front desk staff every request was met with a smile. This was the best service I’ve experienced in Europe by far, and I’ve traveled quite a bit for work.
The room was LARGE for Europe, and included free wi-​fi so we could Skype our family back home. The bathroom was immaculately clean and the shower pressure was excellent. When I return to London, I’ll certainly stay here again.

My first time in London, my first hotel experience in London…
Room: On the small side, but nice & accommodating. Free Wi-​Fi.
View: Nice view of George Yard street.
Bathroom: Bathtub shower is difficult to get in & out of because the tub is raised on a platform with no steps — must be a European thing cause our hotel in Paris was similar, only 1 basin.
Bed: Comfy. I hate all hotel pillows.
Service: Front desk was great. Concierge staff very helpful.
Location: Close & convenient to London’s attractions.
Eating tip: There’s a bunch of small restaurants not far from the hotel which stay open late (beyond 11pm.). We found it difficult to find restaurants open late in this part of town, unlike in the Picadilly area. Head north along Duke St for 3 blocks, turn right on Barrett St and you’ll come to James St which is lined with small restaurants. We found Ristorante Sirena, which has very good Italian food.
Overall:
We also stayed at the JW Marriott Grosvenor House. This location wins hands down because of room price, free Wi-​Fi and close proximity to restaurants that stay open later.

Can’t fault this hotel. Room was spotless staff very friendly and helpful

LEGIT. wow this Marriott came in way above my expectations. We booked via priceline for 1 night and it’s located right next to the Marble Arch tube station — very convenient. It’s also on the corner of Park Lane and Oxford St, which has some major shopping, and also across the street from Hyde Park — double bonus.
Back to the hotel… it’s a modern interior and has a pleasant staff. The room is comfortable and there’s l’occitane bathroom products. Pretty impressive for a Marriott. This place probably isn’t as well known as all the other 5* hotels on Park Lane, but that’s a good thing. I’d highly recommend this hotel to anyone visiting London. Hopefully we’ll be back one day.

Feel in love with London on my first trip. Our hotel view of the park was really beautiful. I thought it might be noisy, but in comparison to NYC streets — it was pretty tame. I extended my business trip by taking a holiday and it was really worth it. The staff got to know me pretty well by the end of the week and knew what I liked and didn’t like. That kind of customer service is «priceless.»
The tube is right across the street from the hotel, and there are lots of bus options available as well. The hotel is on one of the main strips of the city. Turn the corner and you’ll find yourself with lots of store/​shopping ahead… not to mention Marks and Spencer.
The hotel’s main entrance is a little confusing, as it is to the side. The «grand entrance» across the park is actually locked and just for show. The front desk/​receptionist desk staff are very nice and helpful with my visit. I’m sure I drove them nuts will all my questions and direction needs. Nevertheless, like a Brit, they were polite and patience as I got my bearing.
I would highly recommend the hotel and would visit again.

On our first trip to London this is where we stayed. This hotel is close to the Marble Arch tube. The rooms are kept clean. The beds are comfortable. Two built in electrical adapters with was nice for us. The resturant I don’t remember much (jet lag) but what I do remember it was great food and service. Ok now to the Concierge service the best I have seen in a long time. They knew we were visiting from the United States and asked what we was going to see today and said this is close by you should see this too or this is a nice pub or resturant. Places to visit and places to eat that we didn’t know about or knew much about. Thanks Daniel!