Mac

I recently made the mistake of going on a Saturday to the Covent Garden shop… I have to say the service in there was Terrible, some of the girls lack on client service skills. I would expect at least some kindness… At the end of the day I am a client interested in buying something.

So disappointed with my visit to this store. I like MAC make up but it is a little expensive so I think of it as a treat and expect the customer service to reflect this.
After standing around trying desperately to get an assistants, or as they say in the MAC world ‘artist’, attention I was told by the girl that she was about to go on her break and told to speak to the girl with a clipboard who said she would send the next available artist to get the lipstick I had asked for. All I needed was to be handed a lipstick I’d already picked so I could pay for it and leave but the clipboard girl then sent the next free artist to the girl who had asked for help after me. So I asked for help again and this time a male assistant rolled his eyes and moaned to clipboard girl it was his turn for a break, they then had a little spat about another assistant who had yet to return from their break, meanwhile hello just need someone to hand me a lipstick!
So finally having something vaguely resembling attention from this guy I madly attempted to ask a question about what they would recommend to illuminate my skin that wasn’t heavy or a foundation and that I had heard that they do an illuminating cream. Queue major eye rolling and the response «illuminating could be lots of things, everything illuminates, that could be anything» and that seemed to be about as much information as he was willing to give before I started randomly pointing at things and asking what they did. Finally picking something myself with no real idea what I was doing that then turned out to be out of stock.
I’m not entirely sure what, besides taking breaks or moaning about the lack of them, the role of a make up «artist» in this store is, but it certainly didn’t seem to be to provide assistance.
All in all they should consider it minor insanity on my part that I thought it was so crucial to have a vampy lip colour in my life that they still got a sale. I will not be returning to the store.

Mac is a good brand and I like their products! However, the service is lacking in this particular store. I have been buying MAC in the states, and the service was good. I hope the management of Mac sees the reviews (apparently, I am not the only one who thinks the staff was frosty and snobbish).

I have never really like this brand. I know it’s a big deal in both the fashion and commercial world both I just don’t like it. I think perhaps it’s because the staff on the ground think they are one that invented it.
Yes, I am well aware that it is not all the staff, but a large majority do think that they are part of the Britain’s Next To Modal team. They very well might be, but don’t be a failed dancer about it. You know the saying; those who can’t, teach or en up working in Mac!
The product itself I tried a few time but found it to be a bit heavy. I don’t like foundation and I rarely wear it, so when I do I don’t like feeling like I am caked in goo! However I do have a gorgeous paraffin blue pigment which is exceptional.

MAC as a makeup brand is, in my opinion, second to none. I love their foundation and eyeliner in particular although if I feel like treating myself, I am also partial to their eyeshadows.
The reason for the measly 2 stars is this particular shop. I have been in on more than one occasion and have only ever experienced a somewhat snotty and frosty service from the staff. I usually know exactly what I’m looking for yet it seems the staff don’t have the time for you, even if they’re not with another customer. It’s a real shame because I have to say I’ve had great service from every other MAC store or counter I have been to.
I go out of my way not to buy from this particular store… if you want a MAC product go to another store or counter for better service and a friendlier atmosphere.

Best makeup brand in the world that fulfils a woman’s every beauty need! I swear by mac and would not touch anything else. It’s pricey but soooo worth it! You can easily spend a couple of hundred pounds in one visit. Must haves are: prime and prep base face visage, opulush mascara and carbon eye shadow for that smokey eye effect! This branch is a little on the small side but they have everything you need and its not too busy! The makeup artist customer service is impeccable and everything you buy is saved on an account so you always know what you’ve bought!
Once you go mac you never go back!

What’s pink, with green eyes, fake lashes and bright read lips? No, not a drag Queen. A Mac assistant. OK, well maybe that’s slightly harsh, but I do usually find Mac staff a bit too cool for school as they parade about with garishly made-​up faces, often too occupied with their own eye shadow rather than offering to help you buy yours.
They never offer free samples either and I’m often left waiting ages for advice (they only seem interested in the girls who are prepared to let them paint their face up like a court jester). The same pretty much applies at this branch, although being a shop rather than a department store counter means it’s much less crowded (weekends do not apply) which is definitely a plus.
Despite my aversion to the disposition of the Mac girls and boys I still come here regularly because for colour, range, brush selection and stay-​put quality their makeup can’t be beaten. It’s even worth the attitude.

I was thoroughly disappointed with my visit to this store. With the claims of being a funky, edgy, but essentially high end brand, I had expecetd top notch service. This I did not receive.
When approaching sales assistance for advice on what to do with certain products, or what type of foundation would suit me, I was met with sneers, tuts and unhelpful suggestions such as — buy a couple and then try. At £20 a go, this I think was unreasonable.
Their product range is amazing, and maybe I was unlucky, but I’d rather visit the mac counter in Selfridges or City House of Fraser, than go back here.