Maitrise Hotel

Wow. Where do I even begin? This has got to be the worst hotel I’ve stayed at and I’m not that picky. We got off the tube and immediately I noticed that the area seemed to be off the beaten track of London. The concierge was nice but difficult to understand. Our room had no electric outlets in the bathroom. The light above the bathroom flickered on and off and not all the lights in our room worked. The AC was set to freezing temperature and I spent a good 20 minutes trying to adjust the damn thing. Really, in London, city notorious for it’s bad weather, even in summer and the AC is on full blast? After a sleepless freezing night we requested a new room. And behold our changed room also did not have electrical outlets in the bathroom, but the lights worked. The bed was lumpy and uncomfortable. Upon check out the concierge charged us 5 pounds to hold our luggage after check out. I have never had a hotel charge me for that. I was shocked when I looked up our hotel and it had 4 stars. More like Subpar Maitrise Hotel.

Expedia screwed up the reservation such that they booked me for the night before I arrived. I was staying for 2 nights, they had me booked for 3 starting the night before I arrived. Getting the hotel to deal with Expedia for me was a MESS. Expedia told me to talk to the hotel, and the hotel told me to talk to Expedia. After an argument and some HORRIBLE customer service («hahah, well that problem is with expedia, you paid them, not us»), I finally got the hotel reception to call Expedia in order to change things and inform them I had in fact not stayed there the night before in order to refund me. Instead of removing the night I wasn’t there, they simply moved my reservation forward one day, so upon checking out I was informed that I was going to be charged for an additional night as they had me checking out the next day. I’m still under the impression this was a sneaky way for them to avoid having to pay Expedia back. Still working on getting them to deal with Expedia and get my refund for the night I didn’t stay there.
Room had no windows (I was in 206)
Wifi INCREDIBLY unreliable — they put the router in the elevator, thus it only works when the elevator is on your floor (I was on Floor 2, 3^rd floor to us americans)
No sheets, just a mattress, cover, and comforter (somewhat typical in Europe)

Staying at Quality Matrise Hotel proved to be a satisfactory experience. While the room was small (it is England), the bedding and décor of the room was super chic, and allowed for a warm atmosphere.
I was dissapointed the window in our room had not view but at the same time, who really stays in their hotel that much.
The bathroom was the bomb! Two words: waterfall shower head. Ok that’s three words but you get the drift. And the staff were so very helpful when we had issues figuring out how to work the AC in the room.
The only buzz kill about this place is something the hotel and it’s staff can’t do anything about: the location. Being I’m the kilburn park area, it’s not exactly next up anything, so be prepared to ride the tube for a while. Other than that, things were great!

My partner was in London on business, and I decided to accompany him and work remotely from the hotel room for the week. Through his work, we had The Quality Maitrise Hotel for 5 nights. For the majority of the stay, it was passable for London.
Pros
— Close location to the tube
— Close to our where our friends live nearby
— Walking distance to where my partner had to be for work
— Free wifi
— Plenty of shops nearby, if you needed them
— Free breakfast, if you like that sort of bog standard spread
Cons
— Really spotty wifi — which really interrupted my day-​to-​day for work (so I had to get up really early or stay logged on late to ensure I got what I needed done)
— You couldn’t open the windows
— From time to time, the smell of weed crept in to the room (see previous con about not being able to open the window to air out the room)
— Rooms are minuscule, and if you have been on business travel like myself and have previously spent a week elsewhere in Europe… there is barely any room for large suitcases and other bags
Major gripe (s)
First — going down for breakfast, we were asked for our room, which we provided, and apparently it had already been crossed off the list. We obviously wouldn’t lie about what room we just came from, because we have the keys!
What really set me off… Since I was working remotely all week from the hotel room, the only real chance housekeeping could come in to clean was 1 – 2 times when we went down for breakfast. So when I checked out of the hotel this afternoon, the front desk informed me that there was a note for our room saying we had taken a power adapter?
Front desk receptionist with black hair: I have a note here that says you took the power adapter
Me: Pardon? What power adapter?
Front desk: It adapts the power
Me: Yes I know, but we live in the UK we don’t need a power adapter
Front desk: But it says here you took it
Me: Um, but we didn’t.
Completely baffled by this blatant accusation… 1) What power adapter? I never saw a power adapter when we were plugging in one of our many phone/​laptop chargers into the wall 2) WE LIVE IN THE UK, we don’t need power adapters!
It was an OK stay (this would have been 3-​stars), which culminated with a ludicrous accusation.

A friend and I booked this hotel through
for a 3 night stay in London. It was fairly cheap, but had good reviews and the website looked nice. We paid £150 in total which I think is a bargain for London prices. Breakfast was not included in our price. It was fairly easy to find and only a short walk away from the Tube.
When we checked in the receptionist confidently informed us that they had advertised lots of twin rooms and actually they only had a limited number and we’d have to share a bed. As my friend and I aren’t bothered by that kind of thing, it was ok, but it was a little annoying. I mean why advertise if you cannot accommodate? To make up for it they gave us free continental breakfast for the entirety of our stay and said we have been upgraded to a VIP room. The room could not have been VIP as it was absolutely tiny and a twin room would at least have been bigger! Aside from that hiccup the room was clean, warm and nicely presented. It was quiet as well and so we heard none of the outside traffic. The only downside was that our neighbors woke ridiculously early and proceeded to knock on each other’s doors, which was highly irritating!
The breakfast was nice however, the downside was that the service was terrible. When we went into the dining room no one greeted us and we just sort of stood there. Eventually we just helped ourselves and sat down. It looked as though someone was supposed to meet and greet and tick off the guests on a list and then get them tea and coffee, however, we were left out and even after we had seated ourselves we still had to ask someone for our tea and coffee. This happened again the next day and only only the final morning did someone acknowledge us. After working in a hotel myself I think there is no excuse for bad service and manners as the place was not even that busy.
I’ve stayed in worst hotels and I’ve stayed in better. Overall I’d say this was pretty average and because we were out most of the time and didn’t spend too much time there, it served it’s purpose. Main downfalls were the service and false advertising!