Mottolines Uk

Absolute shambles. Third booking out of four where they turned up without a baby-​seat, despite calls specifically to confirm this detail. Today, same old same old, despite phoning an hour before pick-​up to ensure the seats were on board. The guy who answered the phone was clearly asleep on answering. Wrong car turns up too, controller (apologetic to a fault) informed me ‘our’ vehicle had broken down, conveniently, in the early hours of the morning, a fact not exactly confirmed by our driver (nice bloke, not to blame). A phone call to the ‘management’ later from their office and I was offered £10 off the fare. I told them to poke it and I shouldn’t have to pay anything. Cheaper than a lot of firms out there, but no longer worth the hassle. Never again. And what’s worse, you can’t give them 0 stars.
Having read how other people haven’t received replies to their emails, something which happened after our first let-​down, I will be ringing them every day to get an answer and apology. Every day.

Any company that does not deliver what it promises gets a bad rating from me. I booked on the internet and was quoted a rate of 23 pounds. Our plane was early by 30 min. 15 min before my pickup time, the driver called to say he was waiting for me and said that I should go to the car park which I did. We then left on our journey and all seemed fine. On arrival at my destination, he demanded 5 pounds more which would have been 28 pounds. I gave him 30 pounds and he said it was ok and took a 2 pound tip leaving me in shock! I was not late so the driver should have gone to the agreed meeting point instead of the carpark. I immediately wrote to the company who said they would investigate but no further reply was received! Save yourself the disappointment. Book with someone else.