Oliver Jacques

How Oliver jaques has made my life hell…
Oliver jaques is the agent I used. big mistake ‚
I have over 13 things broken or need replacing in the apartment I have moved into 2 weeks ago.
The time it has taken them to fix these issues is a joke.
when you do ring Oliver jaques and speak to the lovely Gina Begbie (who has the customer service of an aggressive pit bull) she is nothing but rude.
I would strongly advise you not to use this agent as they are useless.
When you call and report anything everyone passes you around pillar to post.
Outside my apt the grounds are great and the gym is amazing. The staff very polite and helpful.
I’m shocked that almost 2 weeks later my matters are still pending.
There is a sign in the shop (which is in the grounds) someone has placed an advertisement saying ”they are looking for a one bedroom apt but they do not want to deal with agents as they lie for a living”
clearly I know who they are speaking about.
when I moved into my apt here is a list of things that I keep being told is minor
(whilst Gina Begbie shouts down the phone at me)
1. washing machine does not work
2. flush does not work the way it should and you have to flush 6 times to clear the toilet and some times its about to over flow
3. no light in kitchen as the tube is not working
4. the hoover does not work
5. the iron does not work
6. the heater in lounge does not work (keep in mind there are only 2 for the whole apt)
7. the sink is blocked
8. the extractor fan in bathroom does not work (keep in mind there is no windows)
9. The desk which is glass computer desk just collapsed the moment my delivery men put my bag onto it. There was nothing holding it in place.
10. Blind broken in bedroom so can not open to let light in
These are just some of the matters the lovely gina keeps yelling down the phone TO ME ABOUT THAT THEY ARE SMALL ISSUES. Not sure if she uses the garden where she lives instead of a toilet.
I moved here for a more peaceful and relaxed lifestyle.
The gina from head office of oliver jaques ltd has been nothing but rude.
I am paying more rent then her monthly salary…
How would she feel if she was paying such a large amount of money and was expected to live like this and after reporting this 2 weeks later only a few things have been sorted till date. 90 percent of the work ie a toilet is still blocked.
I asked to speak to someone senior so I could complain to which her reply was my Manager is too busy to take the call…
I would follow the advice of this wise individual who has placed this advert.
don’t trust agents… especially oliver jaques… apt 524 manhattan building
regards
Nad Nazir