Ovh Hosting

I don’t normally review companies I use, but in this case, I just feel the need to have a whinge about OVH, this company that masquerades as Frances biggest hosting provider, and who have come to the UK with their shoddy service. The plus side; they’re very cheap. But you soon realise why. I have two SIP lines with them, and the ‘assistance’ you sometimes need when you’re using their services (and I loosely use the word assistance), is based on a poorly written set of Help documents that you get referred to by the ultra-​reluctant and downtrodden support staff, whose directive is clearly Do not come to us until you have PROVED it is not anything wrong your end. Not Yes we’ll help you figure out what’s wrong, we want to make sure you have a pleasureable experience with our products. They just leave you marooned;
Look, we can’t do anything, it’s probably your fault, and we’re not going to check ANYTHING our end until you can show us proof that it’s not you. This isn’t one isolated incident, this is the third time and quite frankly I’m sick of service levels that even third world countries would do better with. I would not recommend OVH to anyone, ever, unless they sort their attitude out about customer service. I would also like to suggest to their Management team that they rename the Help Desk to the No help Desk. And finally seeing as I’m having a gripe, they need to get an Application Designer to look at the online interface, which again is poorly constructed, non-​consistent in design and menu-​layout, and sometimes in French!!!