Park Plaza Victoria London

Great Location and room.
It was so easy to get to the underground and the hop on hop off bus tours.
Nice breakfast buffet.

Rien à redire. Un rapport qualité prix imbattable pour le centre de Londres.
Personnel avenant, et sympathique.

Pretty abysmal customer service. I was granted a few upgrade which was very exciting when I got these but the bed was different from what i reserved. When I asked the front desk they then downgraded me… to a room where the outlets did not work. They then downgraded me again and REFUSED for about 10 minutes to let me speak to a manager. When I finally did, he was very dismissive and asked me to wait 20 mins for someone else. This entire process took 3 hours from my only 2 day vacation. Waste of time. And then I heard them speaking about me in not very nice ways. HORRIFIED WITH THEIR SERVICE.

The Park Plaza Victoria is very conveniently located near the Victoria station on the Underground, just about a quarter mile away. With a decent walk, it’s nearby Buckingham Palace, Big Ben, and the London Eye. While I haven’t seen all of London, I think the location is really ideal. It’s close enough to get to everything, but quiet enough at night to get some sleep.
The hotel itself is pretty much what you’d expect from a 3 – 4 star hotel in a major city. It’s about on par with a Marriott or a small step down from a Hyatt, but still very nice. They provide free Wi-​Fi, which is good enough to make a Wi-​Fi phone call using Facebook Messenger, but not strong enough for video conferencing. The rooms are starting to be a little bit dated, but certainly nothing to complain about at all.
There’s plenty of food within walking distance and the hotel staff is always kind, on it, and ready to answer any questions you might have. If you’re looking for a decent place in Central London that isn’t romantic, but great for a business trip or a clean place to lay your head, the Park Plaza Victoria makes for a great spot.

Service and cleanliness is top notch. The hotel room for three was a bit small and came with two double beds. The fixtures in the bathroom were falling apart but everything seemed to work fine. The staff was very attentive to our needs and responded quickly to our request.
The restaurant downstairs wasn’t bad either. The we ordered two Ceasar salads that were pretty good.
The location of the hotel cannot be beat. It’s right next to Victoria Station, which allowed for us to have quick access to transportation while we were there.
For the price, I would have expected a bit more. But I would stay here again when visiting London.

It’s a four-​star hotel in London and it lives up to its rating. Impeccably clean and lovely staff. We felt very welcome and no hassle whatsoever. It was great that they held our bags on both arrival and departure days (we had really inconvenient timing that day) and they had two computers with internet in the lobby, which helped me immensely since my smartphone wasn’t working. I found that very charming of them. The TV had dozens of channels from all over the world, which was entertaining. Shower was lovely with all the bells and whistles.
The one drawback here was that the bathroom door is just high enough from the floor to graze one’s foot if you’re opening it too fast. I actually did it to myself twice, and it was very very very painful. I actually thought I seriously hurt myself for a second there. That’s just poor room layout anyway since you need to move the door in that direction to reach the towel rack.
Anywho, just a warning.

I was here for a professional event and I really liked the way it was done. They had a variety of rooms of different sizes, from big ballrooms that held hundreds to small meeting rooms that held dozens. It was all organised nicely. The building was in good shape and all the rooms were appointed well. The event area is also a bit off to the side, so you’re separated from the hotel guests, but not too much.
The hotel is in a good part of London with loads of transport links and plenty of good restaurants in a variety of price ranges. Definitely would come back here for other events.

The location is great. The hotel is situated next to Victoria Station, which means easy access to the Tube and Gatwick Express (Flew in/​out of Gatwick). I arrived early in the morning and thankfully my room was ready. The hotel staff were great and theres a concierge for information. The front desk was also very informative.
The hotel is modern looking. There is a nice sized lobby bar, great for chilling out after running around all day or planning the next days itinerary. Beyond the lobby bar area is the house restaurant. There is a small but complete gym on the lower level. There are free weights, complete flat bench, etc. In addition, there is a lane of cardio machines (treadmills, iso, and climber). The gym is part of a mini spa, but is complimentary for hotel guests. Spa services are not.
The rooms are good, they won’t blow you away. US electric outlets are located in the room (a huge plus). Bathrooms are clean and roomy. The walls are thin, so be mindful of that.
The hotel is located within walking distance to several London landmarks such Buckingham Palace and Westminster. Anything beyond that is a trek, you may want to opt for transportation. There are plenty of eats and drink spots nearby. A small grocery store (Sainsbury’s) is within a block. For a chill spot to hang at, try the Brass Monkey across the street.

Stayed here for one night for business.
Was impressed with it. Nice hotel, professional, clean, free wifi (always a helpful thing from my perspective). Staff were friendly, location was great: various pubs /​restaurants nearby, plus good brekkie spots, and plenty of transport options depending on where you are headed (I mostly walked).
I would stay again, and the price (for London, at that time of year) was fair.

I got a really great deal on Priceline for the Park Plaza Victoria London for a five night stay. It was one of those things where I didn’t know the name of the hotel, but picked the location that I was interested in. Let’s talk about the things that I loved first:
1) Location: The Victoria London tube is about a two minute walk from the hotel. Its central location facilitated the exploration of London. The tube station itself has a pharmacy, restaurants, a pub, a mobile phone store, ATMs, and various other shops that would definitely come in handy for an out of towner. It’s so easy to get from St. Pancras Station that I just took the tube to catch my train back to Paris and it was cheaper and faster than my cab ride to the hotel. Finally, The Wicked Theatre is just past the Victoria Tube Station, in the event that you’re interested in seeing a show!
2) Restaurant choices: The restaurant attached, Tozi, was surprisingly top notch and I wrote a separate review for that here on Unilocal.Additionally, there are some great restaurants just down the street that are worth checking out. My advice is to skip paying extra for breakfast and take a walk down the street because there are plenty of cheaper options.
3) Room and bathroom size: This is not your standard boutique, European hotel. I expected a tiny room, but was pleasantly surprised. The room was very comfortable and large. The bathroom was HUGE with a shower AND a tub.
4) Free Wi-​fi: This was great as most places like to charge for their wi-​fi. The free option was fast enough. I was able to Skype and email without issue, so don’t bother paying extra for a faster connection.
5) Check in/​check out: Extremely fast and easy.
Things that I didn’t love:
1) Random fire alarm: On the morning of September 15^th, there was a random fire alarm that jolted me out of bed. I had been suffering from a migraine, so was in bed later than usual. The alarm went off and, in a panic, I searched for my belongings as I planned an exit strategy in the event of a real fire. Suddenly, the alarm stopped. I called down the front desk and the woman I spoke to had no idea what I was talking about. She called back and said it was a «test.» Ok, if you’re going to test an alarm system, it would behoove you to let your guests know so that they do not have near heart attacks! Also, the front desk personnel should also be informed, no?
2) Noise: In addition to the pressure raising fire alarm, my room was very noisy. I didn’t complain during my stay because I figured that other rooms were probably just as bothersome. Curiously enough, the noise wasn’t from the street. It was from the air system. I felt like I was sleeping on the inside of some machinery. I had to sleep with ear plugs. I could also hear the neighbors very clearly. I felt like we were watching t.v. together. Thank goodness there weren’t any other group activities going on in there…
3) Condition of the room: There was a pretty sizable (approximately 3″ by 5″), ragged chunk of carpet missing from the floor next to the bathroom door. I’m sorry, but a four star hotel shouldn’t have damaged flooring. You’re paying for luxury or, at least, the illusion of luxury and should not feel like you’re staying in a truck stop motel. Not even for one second.
4) Room Service: There is a gap in service between breakfast and lunch. (I’m assuming the same is between lunch and dinner.) What is that about? They have to prep the kitchen? What takes that long? Do restaurants close between breakfast and lunch? No. There is a seamless transition that I feel should also happen with room service. The last thing you want to do when you’re hungry is wait an additional 30 mins on top of what it’s already going to take for the room service to take to get to you. I ordered a burger one evening and it took so long that forgot I ordered food! Seriously. The only reason that I didn’t go to a restaurant down the street was because it was pouring and I was not feeling well. The food was just ok. How is room service mediocre, but Tozi is other worldly good? I think that the room service needs to step up their game. Especially if I’m sacrificing lambs and handing over first borns to pay for it.
5) Random fish smell: There was one day that I came back to the hotel and it smelled like fish all the way from the lobby to my room floor. (I believe I was on the 7^th floor.) It permeated and lingered and was just awful.
Overall, it was an ok stay. The pluses and minuses balanced out the experience, so I wasn’t running away screaming. I would consider staying there again, but I was definitely eyeing the hotels in the vicinity. And, if they have free wi-​fi I’d be inclined to check those out.

Extra nice for London. Big room, location & service. Great stay for day tours right next to Evan & Evan tours. No complaint.

Lovely hotel. It’s in a nice area of London easily accessible by the underground and bus routes. Some construction going around the Victoria Station causing a bit of a problem (July 2013) but the hotel is very short walking distance from the station.
The rooms are very clean and quiet. The cleaning staff were excellent.
I had breakfast in the hotel once — and for the price it was actually very good.
If I can, I will certainly stay here again!

we stayed at this hotel for almost a week while on vacation. I loved the tub in the bathroom. anytime on vacation I love the tub since we don’t have one at home so that’s a big plus for me, a nice one. plus a nice mirror and light to do my makeup. the room was also nice, and bed was super comfortable. free wifi also. really no complaints whatsoever.
plus the breakfast buffet omg those scrambled eggs I will never forget. they put cream in them or something, was so delicious. I only wish the restaurant was done before we got there so we could have enjoyed it but oh well. it was also great for the tube station. it was basically the perfect hotel for our vacation.

The bar at Park Plaza Victoria is my favourite place in the area to catch up with a friend away from the mêlée of this major transport and work hub. There are huge leather chairs to wallow in, massive art prints to admire, a sky-​light allowing natural light in and attentive and polite waiters and waitresses to keep you fed and watered. The food and drinks are okay rather than spectacular, but they’re good enough and don’t detract from the rest of the experience.
The crowd there tend to be staying at the hotel itself and can make for surprisingly rich people-​watching. There are tourists, business men. and what could well be their mistresses.
It’s worth wandering around the hotel a little if you have the time. The toilets downstairs, for example, are some of the more opulent I’ve seen in London, covering a huge area and encompassing several rooms. Amazing. Elsewhere, the theme is space and lots of it, accentuated by high ceilings.
A hidden pleasure in Victoria.

On checking in, they upgraded me to an «executive room,» which was cool. But then when I arrived at the room it was actually smaller than the room I had just moved out of at the Hesperia hotel a few blocks away.
Also the on-​demand movies didn’t work. And the shower had really really low pressure.
So yeah, I wasn’t a fan.

I can’t really give the review of this hotel based on any of the amenities because we didn’t use any of them but the hotel itself is beautiful and in prime location. The staff at check in were lovely and the place itself is upscale and modern, but the real deal is that our room had an amazing view of the Thames, Parliament, Big Ben and the London Eye. At night this is a sight to behold, truly beautiful. So basically my review is purely on location, it is a very short walk to the tube and you really are in the thick of it all. You are an extremely short walk to Westminster and Buckingham Palace, as well as the above mentioned London beauties, and cabs at night are super easy to grab here. The room itself was very nice and good sized, although I thought a little pricey, I loved the bathroom but the bed, albeit big, was too hard. I blew a fuse blowdrying my hair and front desk was friendly and quick to send someone up to help. So, I guess I’d recommend this place for proximity and ease in London and next time try out what else the hotel has to offer.

It was quite lovely to stay here even for 1 night. Very close to Victoria Station and theaters. Bathrooms are unique — marble décor and mirrors everywhere.

Amazing location, just a hop skip and a jump from Victoria station with the tube and loads of buses at your fingertips. We actually just walked to most places Buckingham Palace and Westminster Abbey. Also perfect if you want to see shows like Billy Elliot or Wicked.
The room was great and the bathroom was very spacious. My 6′ 2″ hubby loved the bathtub, since it was one he could actually stretch out in. We thought the bed was comfy.
The staff was friendly and extra helpful with directions, bringing up a travel cot etc. The lobby was lovely, with purple Christmas trees and modern art splashed about. The husband was thrilled there was a 3D television in the bar.
Plus there are lots of reasonable restaurants nearby, like Nando’s, a great Patisserie and a full service Sainbury’s grocery store, which was great to pick up water, crisps etc. so we didn’t have to hit up the $$$ mini bar.
Would highly recommend and will definitely stay again!

The hotel was ok but the beds are horrible. They are so soft that it hurt my back. Was here for an extended and noticed the morning breakfast selections never changed… mushrooms, tomatos, hashbrowns, ham, bacon, and eggs gets really old after a week. The hotel needs to spice things up a bit and give the old breakfast more selection or at least change it once every 2 days…

We ate here as part of a theatre meal deal. The jb’s restaurant was very good and the service excellent. Food was served very quickly so we had plenty of time to get to the theatre. Great start to lovely evening.

Not sure what the other low rating was about –but my recent stay (July 2009) at the Park Plaza-​Victoria was great. I found a good deal on Orbitz and pre-​paid. My room was ready when I arrived, and check-​in was a breeze with helpful front desk personnel. They provided me with a nicely detailed map of the London, and were very friendly.
Coffee and Tea and a hot water pot were all available, though extricating the ironing board took some effort to remove and use. All the appliances were working and in good order. Limited channels on the TV-​but you are in London and should be touring about anyway, not vegging out in front of the telly!
The room was spacious with very modern styling. The desk had sufficient space for your laptop and enough space to throw all of the shopping items and souvenirs you pick up while in London. Nice touch to provide a range of power source outlets to meet US, UK and other plug standards at the main work desk. Other outlets in the room required a UK adapter.
The bathroom was spacious and clean, though the soaps and shampoo were cheap. The shower stall was also a bit cramped with the ADA seating inside and the door seal was not the best that allowed shower runoff onto the floor.
The location is ideal and centrally located to the heart of London. A block away from the main Victoria Station, connecting you to the rail lines and the Underground Tube.
The neighboring theaters are just up the street including Wicked and Billy Elliot. Shopping and restaurants along Victoria Street in the Cardinal Shopping Center. And you can have a nice walk to the main tourist sites including Big Ben, Parliament, the London Eye, Westminster Abbey, etc.
For the other sites further away, you can connect to the major Underground lines at Victoria Station and buying an all day pass is convenient and a good bargain. Just be aware that on the weekends the Victoria Line may not always be running due to improvement work so you may have to make some adjustments to utilize other lines and transfer points to get back to Victoria Station.
I didn’t eat at the hotel, and if you need a quick snack or coffee check out the Victoria Station for coffee at the Costa Coffee stand, or the myriad of other food vendors in this central hub. There’s another Costa Coffee in the Cardinal Walk (about three or four blocks north of the hotel) plus a Wagamama pan-​Asian noodle house, and Zizzi’s for Italian in the same shopping center.
When departing book a driver in advance with the Concierge to take you back to London Heathrow. For about 20 GBP the driver picks you up at a scheduled time and drops you off at LHR. This airport service is more efficient, cheaper and easier than trying to transfer on the Underground at Victoria Station to Paddington Station to catch the Heathrow Express to LHR.