Phoenix Heights

Stayed for a week at the Phoenix Heights in an apartment arranged by work. Lets see where do I start?
If you arrive here late at night and expect an easy key pickup, forget about it! There is no concierge or front desk. In matter of fact, a security guard stopped me thinking I was breaking in. Explained my situation and he told me this happens all the time. I was told to take a taxi 0.75 miles to where I could pick up the key. Unbelievable. I placed my baggage with the security guard an walked the distance, getting lost once and having to return to the security guard to get a better idea of where to go. They dont even have maps available if you are new to the area and need to pick up a key!
Finally arrived in my apartment and it was on the 20^th floor, a 3-​story penthouse-​type suite with guest bedroom/​bath and a rooftop balcony. There was a welcome package which included all things I could not eat — soda, americanized snacks loaded with natural flavourings, etc. Would have been much useful providing a few extra tablets for laundry I think. Did enjoy the view of downtown London from the bathroom. One think that angered me is that wireless was not included! Seriously? Managed to get free wireless due to the wonderful struggle I had in obtaining my key, but seriously, wireless in should be provided at such a posh apartment. The kitchen was well stocked and I cooked mostly as I was pining for homemade food, even if it was simplistic in nature. A few days were quite warm and I was shocked to find out there was no temperature control such as air conditioner! I was told to open the windows, are you f!@$ing serious?
I was even provided with a form to provide feedback on my stay. I provided comments on the above and never received any return correspondence. They clearly dont care. I would not recommend staying here and instead just go to the nearby hotel. I tried to like this place, it was nice to brag about to friends, but for some of the simple things it was just plain horrible.