Pickfords

Inept. I can’t believe how many times I have been asked to resubmit paperwork lost from one end of the Pickford office to another. Being a customer of Pickford’s means having to take up time at work sifting through emails when they lose your confidential info and ask for it again and again. Love being charged to take time out of my workday to redo their work. Prices are high at Pickford’s and they will charge you for ridiculous items, like a 65GBP fee in case they get a parking ticket. HUH?! Why is the cost being charged to the customer because your idiots don’t park legally? They will charge you for a much larger container space than you need and when you complain, they try to tell you that it’s a minor cost (excuse me, 40% larger containers equal more cost and that’s not insubstantial). I wanted my items shipped to the Port of Oakland in the SF Bay Area (45 miles away from me). Why is my container going to Los Angeles (500+ miles away from me)? You can bet there will be another bump in cost to get it driven the 8 hours north that will be necessary to reach my home. I am so ticked off with this group of cowboys, I wish I never started. If it wasn’t for the fact that the item I am having shipped is a family heirloom from my late Mum inlaw’s home, I would just give up. One star is too much. I’ll update you on how the item looks when it’s finally delivered, since Pickford’s is in charge of packaging and crating it. For a company that has been around a few hundred years, I would expect them to have their act together.