Nice and clean, small but if you get a wash and fold, you will be disappointed in the«folding» part. OMGOSH, I had to hang all my shirts and tops out in the steamy bathroom, underwear was literally jammed into the laundry bag and no attempt at folding had been made so was horribly wrinkled. For what they charged(my small laundry bag was considered two loads – go figure), I expected a much nicer job. I assume the«wash» part was OK. Nothing smelled bad and no dark shirts bled onto the whites, etc. My hotel, the Grosvenor, highly recommended them. I’d seriously reconsider unless you have time to do the washing and folding yourself.