Princess Royal University Hospital

My grandad has been in hospital for approximately 4 weeks and is critically ill and I have to say I have never in all my life met such nasty rude and shocking staff!
You would assume human kindness would kick in and when nurses and doctors can see a patient is critically ill possibly terminally ill the doctors and nurses would be kind to relatives, but no! I’ve had nurses shouting at me, dictating where I should sit, and stand, arguing and shouting in front of my poorly grandad!
I’ve never met such nasty, vile, disgusting evil people in all my life! There is not a caring bone in there body! We as a family had to tell a nurse to leave the room! She was actually shouting and screaming at us in front of a very ill man! My poor grandad who we came in visit!
He has very little time left and she wanted to please silly games with us! Disgusting behaviour from what was a head nurse! Shouting things like «I don’t care who you are, I am the head nurse, I am in charge»
Five mins later A doctor in the same ward was very rude and quite frankly insulting over the way my mum spoke! Which we thought was quite racist. We are English the doctor was not.
We have been totally shocked by the attitude of staff at this hospital. Being told by the doctor we had to speak to her in a different way! As it was not good enough… Disgusting! Should we apologise for being English? I didn’t realise that was a crime!
We have had the pleasure of meeting only 3 nice nurses out of every single person who had delt with my grandad
I will be filling a formal complaint tomorrow.

Princess Royal Hospital A great hospital when a close family friend was ill they were very helpful and they made their stay very comfortable they have a nice and clean restaurant to eat and shop for news papers and drinks there is plenty of parking but you have to pay.

I was disgusted at the attitude of all the staff at this hospital. My 86 year old father was rushed to the hospital on Thursday 28÷5÷11 at approx 8.30 pm after a fall partly severing his ear. He was left in a wheelchair in the corridor until he was seen, bandaged and sent home at 3.45 am. They said that they could not stitch it and referred him to East Grinstead Hospital on Saturday 30÷5÷11, unfortunately when the carer went to wake him on the Saturday morning she was unable to arouse him and he was once again rushed to Farnborough Hospital by ambulance this was at 9am, when we arrived nobody could tell us what was happening he was in resuscitation. My mother who herself is diabetic sat with him we had to keep asking what was happening no information was given. The doctor saw him at about 2pm, he was then moved to a ward where a consultant saw him and sent him for a CT scan. My brother in law picked my mum up at about 9 pm. They sent dad home with his pyjama trousers in a bag and just his dressing gown covering him, home at about 10 pm. He was made to walk from the ambulance into the house.
I realise that it was busy in the hospital and that they were short staffed, but that should not reflect on the way patients are treated. Many of them frail and elderly and very confused, a little bit of respect would not have gone amiss. To cap it all they sent dad home with the cannula still in his arm, mum had to call the doctor to remove it.
I hope that this will be reviewed and steps taken to improve the service

I don’t really want to belilttle anyones experiences at the PRUH and I do feel sorry for them, truly.
However, I do have to say that I was taken seriously ill in April 2011 with an aortic anneurism (I am only 43), it was dilated by 8.2cm, my valve had packed up completely (I had severe aortic regurgationa) and a rather outstanding water hammer pulse by all accounts. I was taken into the CCU in PRUH for three days before being transferred to Kings to have my aortic root removed and replaced and now I have a St Jude Conduit mechanical valve. I was in a very poor state and am lucky to be here still.
I have to say I found the staff at the CCU wonderful. The nurses and my cardiologist were marvellous (the ladys bringing the food round could smile once and a while, that would be nice and I never want to see ‘jelly’ for pudding ever again). But my care (which was constant in my condition ²⁴⁄₇) was great and I am in awe of everything they did for me. It was like a palace compared to the state of Kings College and the Victoria and Albert Ward (which is horrible) but the High Dependancy was better after my surgery.
I hold the nurses and staff and facilities and care I received at CCU in PRUH in High Regard.
However, the staff in the coagulation clinic at the PRUH are disgusting, vile, pathetic excuses of human beings, especially some idiot called Maddock who is a slandering, incompetent, foolish, dirty, filthy piece of work and I am pursuing legal action against their failures in care and there slander. I’ve never come across such disgusting, lying vermin!
5 out of five for the CCU staff (I thank you all deeply) as I do the Cardiac Rehabillitation team whom were so helpful and friendly. I hold them all in high regard and owe them my life (as I do my surgeons team) and staff in the High Dependancy at Kings.
However, I wouldn’t even wipe my shoes on the filth from the Coagulation Clinic. Failures.
minus ten out of ten for those disgusting animals.

My Father has just come out of The Princess Royal Hospital, he was there for 3 weeks. I would agree with Josephine, some of the day nurses were ok and 1 or 2 were good, but the night nurses treated the patients as though they were a nuisance, getting in the way of X Factor or talking about where they were going on holiday. They didn’t cover my Father up when he couldn’t manage to do it himself, they moved the alarm button too far away so he couldn’t call them and one of the nurses seemed to have a very bad day and was quite cruel to all 4 of them in his room. All of them complained to me when my Father mentioned how awful she had been. Most of the advice given to us was very conflicting and unreliable, I would suggest you do your own research before you go or if you have a relative there.

have just spent a week in PRUH. nursing & support staff were excellent, but i was feeling very frustrated when my operation kept being cancelled, i understand that it was a bad week regarding the adverse weather conditions and the fact that Q M a& e has closed, i was operated on on sunday afternoon. i was admitted on wednesday morning. one poor lady was admitted tuesday morning, kept having her op
was only when her husband complained & mentioned that he was a doctor, suddenly there was a place for her the same day! the powers that be were around her bed like bees around a honeypot.

Nursing staff were obstructive
Relatives made to feel they have no right to be there
Moved a terminally ill patient to another ward, without informing next of kin.
Syringe driver (administering morphine) left on the side in patients room after patient had died.
Consultant did not communicate with family.
Some staff seem to prefer hanging around the chocolates and computers at the nurses station.

This used to be known as Farnborough Hospital, but the current complex must be less than 7 years old and benefits from a modern design and layout. I’m not going to comment about individual services — with the NHS it can be entirely down to who you are due to see, about what and when.
So, instead I’ll concentrate on the facilities available and access: The hospital is served by at least 5 buses, but only the 261 and R1 actually enter the grounds. Most ward visiting hours tend to be 2−4pm and 6−8pm, though the nursing staff are pretty flexible if you give ‘em advance warning. Visitors are pretty well catered for: there is a coffee bar and restaurant open during daytime hours, a newsagent which stays open longer and various vending machines.
Tip: Finding a parking space at peak times is enough to give you a coronary however (as do the charges), so I recommend using the Sainsbury’s car park next door.
The hospital is pretty quick to get to from most places, as it is on the A21.