Red Hot Nails

I have tried this place for shellac twice, both times the varnish started coming off after 2 days (even though I followed the care instructions most carefully). Customer service is also horrendous, the constant chatter in a foreign language is incredibly rude. Some customers get offered a drink as they sit down for their treatment, I never was one of the lucky few. It appears reasonably priced but £20 is too much for a manicure that only lasts a couple of days.
The last time I was in Red Hot Nails a young girl had come out of the tanning booth completely panicked and in tears as the emergency stop button hadn’t worked. Her skin was very red and she was clearly shaken. None of the staff seemed to have any clue what to do (maybe they didn’t quite care), until I finally got up and offered the crying girl a glass of water and some comforting words. The easy this business is run is absolutely shocking.

After trying many nail salons in East and Central London Red Hot Nails are my favorite. I’ve been going for about 4 years now really love this place.
Plus points:
Very friendly staff and customers,
cheap,
lots of colours available,
good quality,
loyalty card scheme.
Down sides:
Slow service.
They frequently overbook which means they’re usually running late. However I factor this in and never make an appointment when I’m busy. Dog friendly if your dog is small and well trained.

I have been having my nails (Bio Gel) and pedicures done at red Hot Nails for 2 years consistently. The premises is quaint and tidy. the location isn’t great if you are driving as the local parking is within designated street bays that are extortionate so it’s better to take the tube/​bus and walk down. On every occasion except 2 I have been very happy with the standard of the work. The outcome depends on which nail technician you have been having said this the outcome of the treatment ranging from good to excellent. the pedicures are relaxing and good. You are always offered free refreshments throughout the treatment. The workers that can converse in English will always speak to you and make you relaxed. I don’t really understand the comment about people speaking in different languages, it’s a bit obvious that some of the staff can’t speak English. This nail salon is located in Bethnal Green, in terms of cultures and ethnicity its diverse so you hear so many different languages. I tried another salon a couple of months ago as Red Hot Nails is not local to me and the end result was atrocious I had to go back to have my nails fixed and even when they were fixed the Bio gel kept coming off after 2 days, the Bio Gel that I have done here last 4 weeks and I own a restaurant. RHN introduced me to Bio Gel Nails based on my work type so I need the durability but didn’t want fake nails, and they have been great and fantastic at applying the product. RHN is also very good value for money, on average 40% cheaper that other salons.

I HAD been a regular here for nearly 3 yrs, going every 2 – 3 weeks for nail infills, but not any more. Despite being the same owner, the ‘service’ has gone down hill a great deal. I initially went there as the staff spoke English & understood what I wanted done, seemed attentive & friendly. Sadly, their standards of customer care are non-​existent now. Staff chatting away to themselves is rude when customers are present, but when they are laughing & chatting in another language across the room, its even worse. This chatting includes their so called manager/​owner Lynn! More & more, I was moved from table to table to have my nails done, rather than having the one ‘technician’ doing them, I had up to 3 changes on several occassions. Not only is this poor staffing control, its time consuming, as the next person often goes over what the 1^st person did. Some visits took 90mins to do a set of infills. I became used to it being at least an hour, & was surpised to find that at my new salon, the average time is just 30mins. I’m mad at myself for being so loyal & wasting so much time sitting in red hot nails, while the staff nattered away amongst themselves. Unfortunately, the one lady that did nails very well, was exhiled to another salon. The resulting staff were happy leaving customers with thick, lumpy, uneven nails. At one time a young man started. Whenever he did my nails, they were chipping & coming away within days. I quietly mentioned this to the manager. Instead of supporting her long time customer & taking on board constructive critisism, she accused me of picking at & damaging my own nails! Another occasion, I asked this man to take off one nail & replace it, as it had partly come away (from his previous infill!) and clearly had debris underneath. He insited he didnt have time to take it off & start again, but instead glued the nail down & continued with the infill. This resulted in a green pseudomonas infection under the nail which stained the nail bed for months till it grew out. Disgusting. Again, I tried mentioning this to the manager, who this time accused me of washing my hands in water for too long & getting my nails dirty! People would come in to use their tanning machine. Even new clients didnt seem to have have any sort of checks on skin type, exposure times, clients age etc which I would have thought was a minimum standard. Staff asked how long clients wanted & dialed up the minutes, never did I hear staff recommend a shorter time or give advise on what they thought was best. One girl confided that she was expected to do procedures including hot waxing, although hadnt been trained. Who would be liable if I got burnt or serioulsy injured? More & more, myself & others were double booked during the few busy times they had. Even when I made an appointment, I often waited 30mins to be seen & then got moved from one table to the next. I’m sorry to have to write such a review about a place I once enjoyedgoing to. Sadly their lack of care, untrained staff & declining ‘service’ means I cannot recommend it.

I love red hot nails, i tried loads of nail salons in the area in this is the best one. I used to have a problem with my gel nails breaking but they have never broken since coming here. Lots of colours to choose from. They dry really fast under the UV so i never smudge them on the way home and they last for ages too.
I had a brazillian wax here a couple of times too which was great, fast, through and clean.
Friendly service, good price. Top marks!

Red Hot Nails is pretty swanky for the neck of the woods it’s in but nestles itself comfortably between your dirt cheap nail bars and high end ladies-​what-​lunch salons.
The nail technicians are friendly, co-​operative and willing to have some fun and experiment with nail art rather than just stare blankly at you if you ask for something fancy.
Though specialising in nails they also offer a range of beauty services including tanning, waxing and facials.
All of this takes place within extra cute settings. Think matchy-​match 1950s chairs, houseplants and girly fleur de lis wallpaper. Which is most welcome when you’re lounging around waiting for your nails to dry.