Red23

I’ve made several orders with Red23 and each time left me saying this will be my last. All of my orders took over one week to arrive, were poorly packaged and I never received one apology from them; only a lazy email from Graham stating the delay and only in response to my query.
My final order with them never arrived. Two weeks after placing it, there was no sign of delivery so I emailed them with no response, another two weeks later I sent a second email requesting a refund (very politely) again with no response. Finally after five weeks I let them know I planned to open a Paypal dispute and got the refund with no apology or explanation.

I have just been on the phone to Graham. Unbelievably rude and dismissive talked over me most of the time. Hard to imagine a worse person to have representing a company over the phone. As per the review above, they have no respect for you as a customer. My complaint was over the fact that the ingredients in the product delivered were not as advertised on their website. He argued around this fact and claimed that I was unreasonable to object to this. Please avoid Red23 at all costs.

Great Products, very poor customer service. I’ve ordered a number of products from
and usually they are on time. I have had a bad experience with them recently though, I ordered some RAW milk when it was instock, shortly after I made my purchase the site said it was out of stock. I then wait a whole month until the end of October when they say they will have it back in stock, its now 3 weeks into November and still no raw milk and they are ignoring my emails requesting a refund. It’s ashame because I was going to order some other stuff from them if they had refunded me instead they have completely lost my respect and business. I don’t know why they bother if they are going to be this rude to customers, I even purchased £200 worth of stuff before and yet they won’t even refund 20 quid

The customer service is a joke here.
I bought some overpriced but hard to find macadamia nuts (supposedly organic and raw), they arrived on time fortunately but to my great surprise they came just put inside a clear plastic ziplock bag without any labelling or separate information of any kind at all about the product. No sell by date info, no way to know the source or country of origin of the product nor any info on the supposed organic certification.
Obviously I was not happy with this, like anyone else who buys any food item I want to know what is it that I am buying, where does it come from, when does it expire, etc. And if I am paying extra for the fact that it is an organic product I want to see proof that it is.
I sent an email asking for this info, and a person from the company called Graham replied telling me that they were really swamped right now and could I just be ok if he sent me an image of the label on the box of the bulk supplier or would I prefer to wait for them to make their own labels and he’d send me one. I could not believe this but said ok, just send me the info of the supplier, at least I will know soon what is it that I bought.
I got no response for a few days, so I sent a reminder email (since they were swamped, I thought I’d just remind him). He then sent me an email with nothing but a link to somewhere that simply had nothing to do with my request. I assumed that was a mistake, so I let him know. He then sent me the most ridiculously small, blurry and pixelated photo of the label on the box. I honestly have not been able to figure out anything else but the name of the supplier which was already a tricky thing to decypher really. No idea about the expiry date or anything else.
I’ve sent him an email and will see what kind of reply I get this time around.
In the meantime I have decided not to buy from this site ever again, not worth all the hassle.

I think this company is wonderful! I ordered two Citrus Magic air freshner sprays on Monday afternoon by phone and they arrived (at my mother’s) on Tuesday morning! We are so impressed that we had to write this review.
Also I was very happy with the service when I phoned up on the Monday to ask about the product — the customer service response was immediate and to the point. And incidentally, the price was lower than another quote I saw on the Internet. I will definitely use this company again.

Unfortunately, I have to report a bad experience with Red23. They blew it twice. First, I contacted them to see when they were planning to ship, and found that it would have been Friday. Knowing that the Royal Mail would not deliver here on Saturday, I asked that they wait and ship on Monday. They pleasantly agreed. And shipped on Friday anyway.
It wasn’t delivered on Monday, so I called, and was put off. Asked to wait a day. I did. No delivery on Tuesday. Called again and was treated quite rudely. I was told that I had to do the followup with Royal Mail and was given the reference number of the package. On checking, I found that Royal Mail doesn’t provide any info until after a package has been delivered, so there was no way I could check.
I called again yesterday, was told they were busy and would call me back. They never did — and I’m now sure they didn’t intend to.
Today, nearly a week later, an attempt to deliver the package was made for the first time. I refused it, since it’s a perishable item, and asked why delivery was so late. The postman said that it wasn’t a guaranteed next-​day delivery, just a signature-​required delivery.
I called Red23 today and was treated exceedingly rudely. I was asked why delivery hadn’t been attempted sooner, as if it had been my responsibility to assure on-​time delivery. I told him that I’d asked the postman why, and he told me it hadn’t been guaranteed. I was treated to a tirade about how the Royal Mail has an excellent record of delivery and told that it wasn’t their problem. I informed him that it most certainly was, that they had determined the method of delivery, that there hadn’t been any guarantee of it, that I couldn’t accept perishable goods nearly a week later, and that I wanted my money back. It was, frankly, quite stressful — a miserable experience.
He snapped that he’d refund it. I’m assuming now that he will.
I also checked what Royal Mail charges for deliveries. It’s obvious that Red23 makes a large profit from deliveries alone. The delivery charge for a recorded package of that size and weight is £4.00. They charge £6.95, a rather significant profit.
I’m quite disappointed. Had this problem happened with a different attitude on the part of Red23, I’d have understood. But the treatment I received leaves a very bad taste in my mouth.
The problems of delivery do exist. That I understand. But Red23 must know the implications of each type of delivery. Guaranteeing next day delivery, at most 48-​hour delivery, is absolutely necessary for that product. If they wish to take the chance of using a non-​guaranteed method, then they must be willing to accept that they’ll suffer some losses. Instead, they try to intimidate the customer.
I don’t care what the product, nothing is worth being treated like that.