Robert Loomes Clock Restoration

Cannot say anything bad for these people. Visited them several time and was very happy.

I left a Jaeger Le Coultre Atmos clock and jaeger gentlemens watch with Robert Loomes 8 weeks ago, I was told that it would take 2 weeks to estimate the work and a further 6 to 8 weeks to carry it out. 7 weeks later I ‘phoned and talked to someone who was very ‘vague’ promised a call back no call, ‘phoned again, promised a call back no call, 3 days later I received a call from Robert Loomes asking me whether or not I wished to proceed with the work, I explained I had ‘phoned them regarding the lack of contact and was told I had been sent a quote via email (I had never, I had checked very carefully including spam), I was told itI would be sent it that day no email, ‘phoned again no email. I went to collect my items today 8 weeks later having not had a quote and was met by Mr Loomes who became rather defensive and rude when I pointed out their shortcomings. I was told that they didn’t need my custom. Both my email address and telephone number was on the receipt they gave me when I left the goods and they used neither, I will now take my items to Jaeger le Coultre in Bond Street, it may take an age to get things fixed, but they treat all customers with absolute courtesy. Shame on you Mr Loomes, your company gets 1 star for the service I received when dropping off my items, it went very much downhill from then on in!