Robert Stanford

Monday we call this agency about a rental flat and they tell us the first appointment they can give us is Saturday as they do not have the keys. We receive an email confirming the appointment. Saturday morning: we arrive to the property and no one is there. We call the agency and they tell us that property was rented the weekend before and they do not know what could happen, but they feel really sorry. Like if that is going to be OK with us after driving for one hour and considering that we have been looking for a flat for over 4 months. Then the guy that gave us the appointment calls us and says he is sorry, but he does not have our name in the system. Just that, not in his system. We forwarded him his own email, but did not dare to reply.
This whole experience has just proved my point that for being a estate agent you just need to have a lot of lack of empathy for people to charge them up to £500 for just showing a flat (plus an extra to favourite you over the other 10 candidates seeing the property while you are busy checking your Facebook) and have no brains at all. Who needs brains just to cash in?