Shirt Stream

I used this dry cleaners for the first time to dry clean a dress this week. I went in to collect it and was told it would cost £20 (normal day dress, not delicate). I couldnt believe it could cost this much and questioned the price. The lady advised that that was the cost of getting a dress dry cleaned. When I gave her my card and entered my pin she showed me a price list that started at £9 per dress (going up to £20 for an «executive» clean). The lady advised I was being charged the executive charge. I asked her why and stated that I hadnt requested an executive clean (and didnt even know what it was) and she said it was my responsibility to say I didnt want the executive clean. I said that this was not reasonable and the lady simply said «I am no longer serving you, goodbye.»
Basically they automatically charge you the highest they can. Caveat Emptor has never been more true!