snapfish.com

Product was described as a ‘photo card’. I had some printed to write thank you notes for baby presents. They took three weeks to arrive from the time I placed the order. I had paid £3.99 P&P for a small order so would expect something far more efficient. When I complained they blamed Royal Mail but at that price they could have used a more reliable service.
When the ‘cards’ arrived it turns out they were just prints on normal photo paper with some cheap white envelopes. Frankly I could’ve done the same job for half the price in less than 24 hours on the high street. As they had a date stamp on the back, I couldn’t even write on them so how they are ‘cards’ I don’t know. And as there is nothing card-​like about them, they are likely to get bent in the post.
I now have people contacting me to ask if their present has arrived safely as it’s taken me so long to respond to them because of the delay in postage. (No refund was offered despite saying they would be delivered within 3 – 5 working days.)
I then contacted customer service to complain that the product was not as described, only to be told that I had misunderstood the product description, and that a photo card is actually just printed on paper unless you order it on ‘writable photo. So a rip-​off, in my mind; if I’d wanted to order envelopes with my prints, then I’d have ordered prints with envelopes not photo cards.
I also recently ordered a photo book of our wedding for my mother’s birthday present (on her request). The bill came to about £50 in total, which seemed a lot, but it was a present so I was OK with that. In the checkout process there was nothing indicating how this was made up. It was not until I received the confirmation email that made clear the ‘standard’ photo book cost £24ish and that because mine had two extra pages, they’d added another approx £25. If I’d known at the time, I’d have edited it. I then had two hours in which to amend/​cancel the order, but I’d done it half way through the night (pregnancy does funny things to your body clock!) and so this wasn’t actually possible. Again I felt this was a rip-​off. I wish I’d stopped using them then.
The products themselves aren’t bad, but the website navigation and descriptions are poor, the checkout is really not clear and customer service was completely ineffective. These are all extremely important aspects of an online business and as such I will not be using them again.

I have used
on a number of occasions and in the past and have always been happy with their products and service.
It had been a while since my last order, and this time I decided to order photos and postcards.
The quality of the photos were consistent with Snapfish’s high standards, but at a week from order to delivery is borderline unacceptable. They used to offer you the opportunity to pick up from a local photo shop, and in my opinion the whole company is the worse for no longer offering this service.
The postcards were a debacle. They are advertised as 6×4.25″, but when they arrived were only 6×4″ and as a result text had been truncated and the postcards (intended as invites) were completely unusable.
Dealing with the customer service was like extracting blood from a stone: impossible and frustrating. The returns process is completely opaque, they make no commitment to dealing with your return in a specific time frame, and really don’t seem to care that you have been inconvenienced by their slack quality control and misleading website information. They did not address any of my specific concerns, and the phone number advertised on the website no longer works. I also get sent into endless redirect loops when using any of the customer support or complaint links on their website, and despite the fact I have raised this with their customer support by email on a number of occasions they have not fixed it.
I am still awaiting the outcome of my returns and complaint, so snapfish have an opportunity to regain some of my respect. I’ll let you know if they step up to the mark.
In summary, my previous experiences were fantastic (and they do give you plenty of freebies!) but this most recent encounter has seriously tainted my view.

Used them this last Christmas, and they did what they said on the tin.
The service quick and the end result was just what we wanted.
They produced a calendar with picture of the children for their nan.
She was really pleased.

Snapfish ist der Foto-​Online-​Dienst von HP.
Hier kann man wie bei den meisten Konkurrenten folgende Produkte von seinem Fotos drucken lassen:
Abzüge in verschiedenen Größen bis zum Poster, Leinwände, Kalender in verschiedenen Größen, Bücher, Tassen, Karten, Kissen, Taschen, Puzzle, Memory, Schlüsselanhänger, Schneekugeln, Schürzen, Mousepads u.s.w.
Erfahrungen habe ich mit zwei verschiedenen Kalender-​Formaten, einem Fotobuch, Postkarten, einer Leinwand und einer Umhängetasche gemacht.
Fazit bisher: Recht zufrieden.
Das Fotobuch war ok, ähnlich gut wie das von Pixum (
), die Kalender gefallen mir gut und da hatte ich mehrmals den Klassik in groß und klein und auch schon ein paar mal den Kreativ-​Kalender mit einem sehr schönen Layout.
Bei den Kreativ-​Kalendern kann man die Hintergründe, die Aufteilung und Anzahl der Fotos ändern und Texte dazu schreiben. Er wird auch im Account gespeichert, so dass man ihn später weiter machen kann oder mehrere nachbestellen kann.
Der Klassik-​Kalender hat weniger Auswahl und nur 1 Foto je Seite, aber auch eine Textzeile und wird nicht gespeichert, muss in einem mal beendet werden, wobei mir die Seite schon mal abgestürzt war, was sehr ärgerlich und aufwendig war.
Staffelpreise gibt es für solche Produkte auch, wie bei z.b. Postkarten, wo ganz witzige Hintergründe zur Verfügung stehen.
Die Umhängetasche war ein Problem, denn mein Foto kam irgendwie nicht richtig bei denen an und somit war nur ein unscharfer Ausschnitt meines schönen Fotos auf der Tasche gelandet.
Der nachfolgende Kontakt mit dem Service war freundlich, allerdings wenig hilfreich, der Fehler konnte nicht behoben werden und angeblich hätten sie die Tasche aus dem Sortiment genommen, wo ich sie aber immer noch vorfinde.
Für die Leinwand war es ähnlich kompliziert. Die Vorschau zeigte nicht das, was hinterher auf der Leinwand landete, bei Pixum (
) zeigte sie witzigerweise genau das, was wir von Snapfish geschickt bekamen, aber natürlich hatten wir uns auf die Vorschau bei Snapfish verlassen, dafür ist so eine Vorschau ja da.
Es dauerte eine ganz Weile bis wir den Fehler korrigiert hatten und die richtige Leinwand bei uns ankam.
Das als Laie zu klären, war mir nicht möglich, zum Glück verstand Shaun schon eher, was sie wollten.

I have used
for several years for various photo products. When you first sign up and buy something you get so many free prints which is a nice bonus. In previous times of using them, I have always been impressed with the end product and they have been quick to process the order and deliver.
As well as prints, they sell a variety of goodies that you can put your own photos on including mugs, calendars, mouse mats, jigsaws and keyrings. It’s easy to upload the photos you want to be put on the products.
At the end of November, I ordered 3 identical photo calendars and a photo mug. It took them a month to deliver me the calendars and took 3 complaints to customer services before I received anything. Granted, they did knock a lot of money off the order, but it was still delivered 2 days before Christmas Eve, far too close to Christmas for my liking. I won’t be using them again as they are far too slow to turn around products lately.