Starbucks

Soy Chai Latte. Soy Chai Latte. Soy Chai Latte. That was running through my head. Then I thought, «Ooooo… let’s have an Iced Soy Chai Latte!» This store is always busy with not a lot of room for queuing. The guy the day before had the queue orderly and shaped to try and make room for people coming in the door. On this particular day, the lady was not doing a great job. She had a head set on ordering drinks, but couldn’t manage the queue at the same time.
I placed my order… I still have the sticker that she wrote it on, so I know it was right on her end, but when I got to the end… after a very long wait anyway with drinks that were called, but no one came to get them, I ended up with an Iced Soy Latte. No Chai. So I handed it back to the lady and said, «This is a Latte, I ordered a Soy Chai Latte.» She got it wrong… again! When I handed it back this time, I handed it to a different person behind the counter and told him the problem. He apologized and quickly made me the correct drink. I’ve ended up with the wrong drink before, but certainly not twice… even when I complained once that they had put they used regular milk instead of soy, I got a complementary drink. The did get my name right…