Terravision London

AVOID!!!
I booked a ticket online for their Stansted — Stratford service. When I arrived later on a Friday i was just in time for the scheduled service. Great!
Not so. I couldnt find their stop as described on my ticket. So I asked a driver nearby. He informed me the service has ceased and the tickets were valid on his bus to Central London — which was miles away from where I intended to go. Very annoying, So I chose to go National Express to Stratford — comparable price. Stuff happens I suppose. However the least they couldve done was let me know — I had registered with them and they could easily have sent a blanket mail out to those who had booked a ticket.
When I got home I wrote them a strongly worded mail requesting a refund. Surprisingly (:/​) I have yet to hear back from them.

Avoid this company at all costs, especially because you have national express that leaves from the same stop that provides a real direct shuttle to stansted airport. Terravisions website advertises 55 minute rides from Liverpool station to stansted however, in my instance, we were shuttled to kings cross and herded to wait in line for another company’s bus (city link) with no explanation. Then the Terravision customers got 2^nd priority behind city link customers so all in all, for a 3:05pm departure, I was expected to get to the airport at about 530pm (a 2.5 hour commute for a 50 min ride). That’s assuming there was no traffic (there was a lot of traffic getting out of London). I found out later that stansted airport wasnt allowing terra vision to operate there anymore so that’s why they had to send us to another station. None of the Terravision staff told us that at Liverpool station. we were just told we would make it to the airport at 4:45pm (not the case).
I ended up having to take a 70£ cab ride in order to make my flight on time. When I asked airport employees to let me cut the security line because I was late for my flight because of Terravision, they knew exactly what I was talking about and let me through right away… So I guess that’s the only bright side to this situation

My husband and I bought a one way ticket from Gatwick south terminal to Bayswater. The ticket was for 12.05pm but the bus was late and did not arrive until 12.25pm. That was the first problem.
A coach then appeared but had the word Cordel written outside the bus. Not Terravision.
In the journey, The bus driver decided to take small roads, not the main highway to Hammersmith and the passengers in the bus were getting physically sick because of the small and winding roads and the prolonged time in the bus. However, because the traffic jam on the road was very bad, the bus Driver then decided to stop the bus at Hammersmith rather than at Bayswater which was our destination. He simply got out of the bus and dragged everyone’s bags out and asked everyone to get out of the bus as he was no longer going to continue the journey to Bayswater due to the bad traffic. We were completely stranded at Hammersmith and had to ask people how to get to Bayswater from there!
He offered no explanation whatsoever and just sped the bus off.
We were completely appalled by his behavoiur. I was so flabbergasted by this I felt compelled to write to the Company to complain about his actions. Simply DISGUSTING.

We used the airport shuttle from Stansted Station to Redbridge Station on May14th 2015. On the arrival at Redbridge Station the bus driver did not park the bus properly at the assigned parking space and stoped the bus halfway diagonal on the sidewalk and street, what was not apparent from inside the bus. After stepping out of the bus I badly twisted my left ankle. After falling to the floor with heavy pain in my ankle, the bus driver simply took out our suitcases of the bus and drove away without taking any concern about what happened and not asking me if I needed help.
Being left alone in a foreign city, with heavy British rain outside, it was definitely a no go behaviour of the driver to leave me and my girlfriend without any further assitance. Since my ankle swelled badly over night, I was forced to look out for the closest hospital (Kings George Hospital) and went to the emergency. After spending hours at the emergenry room the result was sprained ligaments. After staying the 2 following days in bed, I was slightly able to see little bit of London during my remaining days in on heavy painkillers. That’s the bad end of my visit to London.
I contacted Terravision already regarding this incident 2 weeks ago, but haven’t received any answer yet. Bad service and an even worse customer care! Since we had booked our return tickets already in advanced, we had to use Terravison on the way back to the airport. Obviously London traffic is bad, but an airport shuttle should have a better orientation and alternative plan, so that it won’t take 3,5 hours to get to the airport (Standsted) from Victoria Station. We were lucky to just catch our flight in the very last minute. But many other passangers on the bus missed their flights. I guess (satisfied) customers are worthless to Terravision.

I have used Terravision more than once, and usually is quite a bad service the one you receive from this company, but this last time was the worst so far.
My parents booked their tickets online from Stratford to Stansted Airport and they were more than early for their bus. We were waiting and waiting and waiting for more than half an hour and the bus never showed up. It was, according to their website, suppose to arrive at 17:10 but it was almost 18:00 and no sign of the bus.
When we asked the staff present at the bus stops, they were rude and unprofessional. One of them told us that he didn’t care because he had been there since 9 am and the other one just told us to take the train because he had no idea when the next bus was going to arrive…
Then we asked for a refund as we paid for a service we were not going to receive and once again the rude staff told us to put a complaint online and wait.
In the end, we had to take the train if we wanted to be on time for the flight and I am still waiting for a reply from their online customer services…
Never again, Terravision. Never again.

Do not use this service. I booked a Terravision bus from Stansted to London Victoria for 23:10 on January 22^nd Dec. When I reached the bus stop there was a huge crowd, no staff maintaining any order and no regard for reservations. People got on the bus without a reservation while I was told to catch the next bus. The service is run by Italians with a poor grasp of English & are seemingly overwhelmed. This service might be acceptable in Italy, but not the UK! And not for the price either. For £1 extra, you can travel with National Express or Easybus for even less. I would use Terravision if I had no transport booked because you do not need a reservation & you can push ahead of people that do have a reservation.

I have taken the train, Terravision buses, National Express buses, and easyBus’ and my favourite is the National Express Buses.
The reason why I do not like to take Terravision is that the last two times it has taken longer than the National Express, and it takes a longer route in to London, going through East London first. The total journey time was two hours, which is also rubbish. Also, we waited for a bus for half an hour which is a long wait compared to the other bus companies. Terravision blamed it on operational problems. But I have never experienced it with other bus companies, and believe it is more to do with their stupid route through East London.
If I can book a bus early enough I always go for easyBus who are the cheapest and fastest. Failing that National Express for reliability and ease.

Absolut ideal um von Stansted nach Central London zu kommen. Klasse angebunden und eigentlich nicht verfehlbar. Wer es versäumt hat den Online Buchungsservice zu verwenden, hat es dennoch nicht schwer das Ticket zu lösen. Ihr kommt aus dem Arrival Bereich raus und fallt quasi direkt in den Verkaufschalter. Nach gekauftem Ticket ist es zwar ein kleiner Weg zum Abfahrtsbereich, aber durch die gute Beschilderung eigentlich kein Thema. Kann ich nur empfehlen, ist deutlich billiger als der Stansted Express und fährt auch ungefähr genauso lange, abhängig vom Verkehr. Ich habe für ein One Way Ticket 8 GBP bezahlt, was völlig in Ordnung ist.

There are lots of shuttles from Standsted to London. Some even every 20 minutes.
The big confortible busse from Terravion are riding to London 70 – 90 minutes.
Cost 8Euro if you book online. No Waiting. 2 Destinations in London.
It s half the price of Standsted Express (train) and takes only 30 min more.
You can take every bus at the booked day.
Guess: Busses start und plattform under that one you arrive!