The Chelsea Day Spa

Wow, I was extremely disappointed in this place. Let me contextualize all of this by saying I got the Timeout voucher which was for a 30-​minute facial and 30-​minute manicure. In spite of the discounted price, I absolutely felt I did not get my money’s worth and if I had paid full price I would have been even more upset.
Throughout my service, the staff seemed mildly annoyed with my presence. I’m not sure if they treat all clients like this, but I was barely spoken to. When I checked in, I was told to «go upstairs» which was vague. During my facial, my hair got pulled a few times by the esthetician moving around her in chair pulling my hair between her and the end of the treatment table without any apology. After, I was told to go sit in another room with no indication as to where I should sit. I got three different nail technicians over the course of my manicure («can you finish her up?») with no explanation to me.
On top of this brusque treatment, the quality of the services was very poor. I have no beauty talent, but I could have given myself a much better quality facial and manicure. They failed to do extractions and I walked out of the spa and noticed my eye makeup had been smeared below my eyes. Not thorough doesn’t even begin to describe it. When I got home, I had to trim my cuticles myself because they had done such a light job, even skipping over some fingers.
On top of everything, the spa was too warm and not very clean. I would say avoid this place regardless of whether you are paying standard rates or through a discounted voucher — it really isn’t worth any amount of your money.

This review is for their massage services. I booked my appointment through Wahada, and because their 4^th birthday is coming up, all services are 40% off. Let’s just say if I had paid full retail price for my massage, I would have been PISSED.
The spa was freezing, and the massage room dirty. There was a long dark hair on the massage table, and the coverings were covered in old hardened wax. When asked if there was a different room we could move to, I was told no, but assured that no one else had been in the room that day. It was very cold in the massage room, and I could not relax as my legs hung off of the massage table and there was very little padding on the table.
The massage therapist was good, but I have certainly had better. Next time, I will go to Neal’s Yard also located on Kings Road.

I got the NY mani & pedi and it is definitely the closest to a real NY mani/​pedi. We had a great experience and I will be going back. It’s a reasonable price also. The only things I would suggest they change is:
1. Massage legs during pedi
2. buff feet during pedi
3. expand your polish line (the Jessica line they carry doesn’t have much selection)
Other than those 3 minor things I will be going back often and highly recommend it!

You know, this was my FIRST really good spa experience in London since I’ve been here. They have good customer service and were actually able to handle the volume of a groupon. They had to cancel my appointment last minute because the therapist called in sick, and so they gave me a free pedicure in addition to my other treatments for having to reschedule, which I thought was cool of them.
My massage and facial were both really nice. It is a good little space, right off Kings Road. Prices aren’t too terrible given the poshness of the area either.
The reason I am giving them 5 stars, however, is because of the manicure and pedicure I got. Its been over a week now and not a SINGLE chip on either my fingernails OR toes! Plus, their Jessica NY Manicure is only £12, which is a deal here in London where there is NO such thing as a $ 9 Mani like in the US.
Looking for a long lasting mani/​pedi? Go here. I’ve already made another booking for May.

I am having a terrible experience with this spa so far. I won’t go into details just yet as am still waiting a response for my particular complaint.
However I do want to say if you do have a problem with a service or treatment from the Chelsea Day Spa — do not hold your breath that they will come back to you or respond to your complaint. I am still waiting and chasing. I will update this entry accordingly.

I’m not one who regular treats myself to pampering, but when I spotted a Groupon deal at The Chelsea Day Spa I decided to give it a whirl.
I had a 30minute back massage, followed by a facial and — rather randomly — an eyebrow wax, and I was extremely impressed with all three treatments.
Having never had a massage before I didn’t know what to expect, but the therapist quickly identified my achey zones and I felt extremely relaxed and twinge-​free afterwards. I’ve got quite sensitive skin, but the facial was soothing and lovely.
I was a bit wary about the eyebrow wax aspect of the deal, since I didn’t think I had that much eyebrow to wax, but she did a great job, and I’d definitely get them waxed again.
All in all the most relaxing hour I’ve had in a long time, and I have been well and truly converted to the benefits of indulging in such frivolities every once in a while.

I’d booked one of those deals for a 30min aromatherapy massage, 30min facial and a 30 min manicure or pedicure, and persuaded three of my friends to partake in the experience too.
Well, the booking process left a lot to be desired, as they couldn’t confirm whether they could accommodate the four of us in one afternoon over the phone. That would’ve been fine, had they bothered to call us back to let us know whether the dates we had enquired about were available. Finally managing to get some word on when we could go along for the treatments, after several frustrating calls a number of days later.
The treatments themselves were fine. The aromatherapy massage, although only 30 mins long was one of the most relaxing I had experienced. The facial too left my skin hydrated and looking radiant, whilst the manicure I opted for was undertaken with the utmost care by the therapist.
Overall a very good experience on the day.

I popped in to give their manicure a try. The location is slightly tucked away from the main road and there’s a fair few stairs to climb, but once inside the ambiance was lovely, with bright and inviting décor and relaxing music. The staff were friendly and helpful too.
My therapist spent a great deal of time on my manicure, and I was especially impressed with her cuticle work. I opted for a natural nail colour but I was offered a variety of shades to choose from. I felt like the staff really took their time to give me a good treatment and an enjoyable experience. I’d definitely consider coming back for other treatments in future.