The Keen Group

Sadly this company has gone downhill, I have used them a lot in the past, mainly for airport transfers as I travel a lot for work. The latest journey was undertaken by a very rude and aggressive driver who seemed intent on getting as much money as possible so grossly inflated the charges (significantly above the quoted cost and almost twice as much as the outward journey).
The additional costs were apparently for extra luggage (exactly the same amount as the outward and easily fitted in a sedan-​boot on holiday); waiting time for a flight delay (website clearly states that the flight time is monitored and delays taken into account) and additional cost of parking (I watched the driver pay the minimum amount at the short stay car-​park).
They then threatened to drop my partner, young son and me off at the side of the motorway as I was not happy with these ridiculous and inflated charges!
Not a great welcome back from holiday and one to avoid in future.

Poor service from the people on the phone to the drivers. Took 1 hour for a 15 minute journey. They then quoted more money for the same journey two days later. I was told it was based on milleage. Am I therefore to assume that the council can build additional roads that quickly and not tell people about it! When I questioned this, they started shouting and slammed down the phone on me. DO NOT USE THIS COMPANY!!!

Quite poor service. They have only several exceptions. Must be better, definitely.

I’ve used the Keen Group Southwark Park Rd (Bermondsey) branch 5 times now. I’ve decided not to use them again. Here’s why: Yestereday I wanted to go to Excel. The driver turned up on time (I’ll hand them that, they’re always punctual) but seemed to speak hardly any English. I told him the Rotherhithe Tunnel was closed but he didn’t understand and went there anyway. Then had to turn back. Because it was closed. He then started typing away on his SatNav as he was driving along a fairly busy road, I asked him to stop as it’s dangerous and illegal to type while driving. I said I would rather he stopped the cab and typed while stationary, thus keeping his passengers safe. Anyway, he still had no clue as to how to get to Excel, so I directed him. If I hadn’t known the way, I don’t know how long he would have taken. He was pretty useless at his job, which is a) to know his way round London, b) to be able to communicate with passengers and c) to drive safely and obey the rules of the road. An even worse experience was when I put my 77 year old mother in a Keen cab to Kings Cross. The driver took her to St Pancras. She doesn’t know London at all, plus she can hardly walk, so was stranded. She missed her train. I suppose I should have learned my lesson then. I did go into the office and complain but the response was we’ll tell the driver what you said. The other 3 experiences were so-​so. On each occasion I had to direct the driver, so I wasn’t terribly impressed. Won’t be using them again. I will use the other local firm Star Cars in future. One to avoid.

Really bad company. Ordered the cab three times from them and they are always late. Last time over 30 minutes. What is the point to pre-​book? Don’t use them!!!

Hi all,
I moved to Nunhead /​East Dulwich as few weeks ago and didn’t have a clue as to who to ring for cabs etc. I wanted someone reliable as I needed a car to take us to Heathrow for our fab week in the sun. I booked a cab online to be at my front door at 6.15am; which was the day of the Royal Wedding and I was quaking it that there would be problems. At 6.15, lo and behold, a shiny silver car arrived at the front door and we were all standing at the check in desk at Heathrow within 40 minutes.
Keen Group — Thanks! We’ve been let down before by cab companies, but so far so good for us and we’ll definitely use you again.
Cheers

Once very good their service has completely gone downhill. Please see my comment. A real shame but will never use them again.

Professional, courteous, and non-​intrusive, their cabs are usually on time, and if there is going to be a rare delay, they will phone you back and keep you informed. No distance is an object if you are prepared to pay, which is useful if you want to get to Heathrow or Gatwick in a hurry, although pre-​booking for longer distances is preferred. Recommended.

This taxi company can be described in 2 words EXTREMELY RELIABLE!
I have used this company for over 4 years and have found it head and shoulders above any other cab companies, including Addison Lee.
The drivers are always respectful, friendly and in the main punctual. When travelling alone I feel safe which is essential being a woman.
Irrespective of the time of day or night you call them the controllers do their best to send a cab to you as quickly as possible. The taxis fare is also very competitive, with an average trip from Balham to the West End coming in at around £20. I wouldn’t use anyone else!