The Keen Group

The effort Keen puts into their customer service, speed of delivery and convenience deserves an unsolicited positive review.
I’ve been using car services in London for two years; it didn’t take me long to discover the drunk («night») bus is as fast as a turtle, and as pleasant as. the antonym of pleasant, really. The night bus is just a nightmare. Avoid it, unless you have a short commute, are a buddhist monk, or are a special type of drunk.
The black cabs are expensive, arrogant and only sometimes a good experience. The ability for a taxi to say to someone from a half-​open car window (when his taxi light is lit): «Sorry mate, I’m not going that way.» is enough to invoke one to keep an alternative option in his or her pocket. I don’t think the black cabs should be encouraged to act so brazenly.
I’ve used various car services in London for that reason; holidays, late nights, tube closings and strikes necessitate one know the options. After using three other car services regularly, all of whom are OK, and one of whom I’ve reviewed, I will now say The Keen Group is the group I’m most keen on.
They come on time. They hang around Central London waiting for calls. They text me when near, they call me when looking for me. They take minutes to arrive most of the time, and if it takes longer (15 minutes is the worst I’ve seen), they come as they estimated. Best of all, they have a little app that you click a single ‘Booking’ button and the GPS confirms your location, and soon, they’re there. I was skeptical, but I used it several times and it works. I used it a few minutes ago, hence this review. I’m pleased.
The drivers are polite and seem down-​to-​Earth. None of the Black Cab arrogance. Unless something changes, just use The Keen Group.
They cost a fraction of a black cab cost. Please use them (and other car services), stop using the overpriced and disagreeable black cabs, and stop looking at the Last Tube times. Start living — today. Thank you, Keen Group.

Hand on heart I generally like this company and most of the time they are well behaved but, they have employed some super snotty females that have no idea what good customer service means.
I’m not precious and I give people /​companies the benefit of the doubt but messing something up as simple as a taxi bookings, really that’s pretty unacceptable. When I order a car at 3pm that doesn’t secretly mean I want it at 4:30pm. No apology. No how can I help you, just attitude (from the female.) I did however get an apology from the young man I spoke with thereafter. For all they know I could be disabled and this could be my only means of transportation, but it seems to matter not and that consideration for other is rather low on the agenda. It’s actually rather funny, their recorded message says that they record all calls because giving excellent service is important to them (or something along those lines). They might want to have a listen to those recordings sometime then.