The Nadler Soho

Very nice hotel in the center of town. While the area around is busy and can be a bit loud, the rooms inside are quiet and comfortable. The service is impeccable. Every person there was friendly and helpful and the room was always clean and stocked with coffee and tea. Even when there was a slight hiccup (fire alarm went off at night) their management and staff responded well and made sure everyone was satisfied. Would stay again for sure.

This hotel is definitely a fancy hotel with some of the best customer support you’ll ever receive. I had a few issues with my stay, mainly to misperception, and I was in a different room every night for the 3 nights I was there. Here’s what happened.
Day 1: I arrived. I was politely greeted and attended to. My room wasn’t ready when I arrived so I was offered tea or coffee, even to go style. My colleague and I opted to return, instead. I arrive at my room. It was a single standard. This was literally the smallest room in a hotel I’ve ever seen. I could like down horizontally and touch both walls. I’m only 5’5″. People have closets bigger than this room. I could hear EVERYTHING outside my door since the room was so tiny. I receive a knock on my door and was handed chocolates and a card, but I was still shocked. Despite the modern dark tones, fancy tile and rain nozzle shower, I ask the front desk what is the meaning of this. I was told that this is the room type I booked. I was not very satisfied by this response. I wrote an email to the address I received prior to my stay. I received another callback, shortly, from the same person, the GM. She offered to move me to another room for the night, but told me that they were fully booked the following day, so I’d have to return to this room type should there be a cancellation. I said fine. My claustrophobia kicked in. I was unhappy. The room I was transferred to was another world of nice. It had a king bed, a huge bathroom, premium toiletries and more of them, and an illuminated faux bookcase. I was helped with the move and asked what the situation was the next day. I was told I’d get a call. When the GM called, I could tell Lakshmi was a bit annoyed dealing with the situation as her voice raised while I was questioning her. She reiterated if there was a cancellation I’d get a bigger room for tomorrow, but it’s doubtful. She could also charge me what my colleague is paying for a room of his caliber should one open up. We left it at that.
Day 2: I packed my suitcase again, knowing I’d be moved. I left it in the room. When I came back from my day they had moved it and I was back in the dormitory style room (standard single). At least it was in a quite hallway. Literally, the suitcase on the floor took up all the floor space. I knew I was stuck for the night, but they did tell me they’d move me to a standard double the next day.
Day 3: Again, packed up and when I returned, I was in a standard double. The toiletries were as elegant as the standard single, so very basic. The room was double the size and the bed was a queen, not a double like the standard single (get all that?). They asked me if the room was okay. I said it was as I left for dinner. But when I returned and tried to sleep, I could hear all the alley noise with people chatting and walking. It was also trash day, so early in the morning, lots of noise. I didn’t want to move again, so I dealt with it. There were also a few stains on the floor, so this room wasn’t too well taken care of. When I checked out the following day, they even gave me a coupon for 10% off my next visit and assurance they’d work with me to pick a great room.
So here’s the recap. If you book a standard single, you will have a VERY TINY ROOM. This is not something you’d expect from a hotel this fancy.
Besides all of this, the hotel is in a great location with access to downtown SoHo. It’s a very modern hotel with a towel heater and Bluetooth speakers in the bathroom. You get internet from your TV. They even have RedTube as an easily, accessible, app. No, I didn’t use this (not like it’s your business). The staff is fantastic and will attempt in their best ability to accommodate you despite your own screw-​ups. Also, no gym and no restaurant on site. They give a voucher for a gym walking distance away and you’re surrounded by restaurants, so life could be worse.
If you’re staying here, do yourself a favor and don’t book the «standard» anything. It’s worth the money to upgrade.
TL;DR: Don’t book a standard room. Great customer service. Be wary of room location due to outside/​inside noise.

Great location, great service, very clean, modern, spacious rooms! We throughly enjoyed staying at the Nadler in Soho! The location was in the heart of Soho, with plenty of stores, cafes, and restaurants nearby. Also, very close to Oxford Street! The staff was always friendly and helpful. Although they did not have a gym at the hotel, they provided passes to a gym within walking distance. The gym was large and had all the equipment and machines you’d need for a good workout. My husband has his particular areas and hotels he likes to stay while in London, but said he’d definitely stay at the Nadler again and loved the Soho area!

Loved it! We stayed at the Nadler Soho in March. All of the staff we encountered were friendly and helpful. The hotel is kept clean. I especially appreciated the modern design and thoughtful amenities. I felt right at home with filtered water faucet, mini-​kitchenette, and comfortable furniture. The location was also great– you can walk in any direction and find food good, great coffee, parks, shopping, etc. We had a great stay and can’t wait to go back :)

I’ve just completed an 11 night stay at the Nadler. I traveled here for work by myself, but didnt want a «corporate» hotel as this is my first trip to London and I wanted to explore the culture by walking around in the evenings and enjoying local restaurants vs. sitting at my hotel restaurant for my meals. I also wanted to feel comfortable in a clean and modern environment. This hotel hit the mark. Not only was the location great and walking distrance to not only all the great restaurants in soho, but also all the great ones in covent garden and fitzrovia, it was immaculately cleaned each day and the room was extremely comfortable. Now on to the best part, the service. From housecleaning to front desk to management, everyone I encountered was extremely professional and helpful. When I first arrived, I realized I didn’t have a nespresso machine in my room since. I called the front desk and they explained that only above doubles do they offer the machine. It was clearly my mistake, but given I was staying for almost 2 weeks, they went ahead and brought me one! I have one at home, so bringing me one even though my room didn’t come with one was excellent service and gave me that taste of home I certainly appreciated each morning. I sometimes had take out in my room and I asked the front desk if they had any salt and pepper. Since they dont have a restaurant, they said they will see what they could find. I got brought up a couple small packets shortly after and the next day, housekeeping brought me salt and pepper grinders which it appeared they went out and purchased specifically for me! Talk about great service. Unfortunately, everything can’t be perfect, and there was a lot of construction going on with crossrail over my visit. The mangement and staff couldn’t have handled it better. I’d have letters from the management updating me on the status of the construction as well as times they were able to negotiate with the city for start/​stop times each day. While I was very unhappy with the construction, it was definitely no fault of the hotel and the way they handled it was very appreciated. I utilized their partnership with Princi to get breakfast delivered a few mornings, but not their partnership with the neighborhood gym. Unfortunately much more food & drink consumption than excercise but I did do a lot more walking than I do in my normal day to day life. A small gym facility would have been used, and appreciated and I don’t think add too much to hotel cost, so something to consider? While their partner gym isn’t far, its still a 5 – 7 minute walk so not extremely convenient. I would definitely return for a future visit, business or personal.

In the heart of soho a chick boutique hotel with great service and the perfect essentials. Small half kitchen, super hot water, great washroom ammenities

Best hotel in London that I have stayed in. It is in a great location and is fairly new and well kept. Staff is great and accommodating with all your needs. We had stayed at the Sofitel on one trip and for the money I would take the Nadler. Of course no restaurant but who needs one with all the great places to eat in London. Great price for a London Hotel.

Great location. My boyfriend calls this a «minimalist» hotel which isn’t really a thing but it kind of makes sense because there’s no bar or restaurant or room service except for breakfast. It’s just a nice room (with mini fridge and safe), and free wi-​fi. It’s still fancy-​ish though and the bed is comfy, it’s quiet, the black out shades work, the tap has filtered water and it’s steps from a million great restaurants and shops, including barrafina, one of the best places I’ve ever waited an hour in line to try.

Clean, nice design and super friendly staff. What more could you want? Well it’s a fairly good price for the center of Soho and walking to most of Central London. The rooms aren’t big, but by Soho and NYC standards they’re good. Great bed, strong powerful shower and big thick towels.
Can’t find a fault so far, great spot. Well done.