The Pie Shop

My partner and I showed up on a Saturday evening hoping to enjoy pie and mash, despite the tourist trap nature of the establishment (Eating at the pie shop is akin to shopping at Harrods, riding the London eye and taking a picture at Big Ben, minus any semblance of grandeur or charm).
When we got there, we ordered the following:
1) Fish baby pie
2) Chicken and Mushroom pie
3) Red Onion and cheese Pastie
We were very careful to ensure that all 3 pies were indeed available by pointing to them in the display counter when we ordered and confirming this with Matt (the assistant manager, who we assumed was a server)
We then happily sat at our table awaiting our order when, not 5 minutes after we had ordered, Matt approached us and told us that our Fish mini pie had sold out. Surprised, we asked how that was possible as we had ordered and confirmed that the pie was available. We were told that the error was on Mat’s part and he offered us a vegetarian option, which was not what we wanted.
Around 2 minutes later, a female Eastern European server approached our table and apologized profusely because she gave the last Red onion pastie, the one we had ordered, to another customer who had ordered after we had. When we looked for Matt, he was in the opposite corner of the establishment, cowering away. Perhaps this was because, like before, we had confirmed that the toastie was available by visually pointing it out to him. And again we were offered options that we did not want, mixed with apologies that felt forced and lacked any sincerity. I immediately asked for a partial refund, which was given. When I asked to speak to the manager, Mark Hudson, I was told that he was not available.
When an establishment cares so little about their customers, one can’t help but wonder if it exists only to milk tourists and passers by, with no regard for reputation and service. The pie shop reminded us of most storefronts at London’s tourist destinations — they’ll sell you crap because they know you’ll be on a flight home before you realize it.

Delicious savory pies (not the American sweet pie kind). These are meat pies! I had the chicken and mushroom. It was wonderful. Order a side of mashed potatoes because it comes with an amazing brown gravy.

Situated in the heart of Covent Garden, if your a Pie fan then you must check out The Pie Shop. They have a whole range of different pies to chose from, Hot Pies, Baby Pie & Mash, Cold Pies, Pasties and Sides along with Puddings and Drinks. I Had a Steak and Meantime Stout Pie which was absolutely amazing, served fresh and hot with Mash (see my picture), the only downside to this place is that I did have to queue for nearly 15 mins (with quite a few people behind me too building up) as the Pie that I wanted were not quite ready (as they are cooked fresh on-​site) but other than that I would return there and eat again and brave the wait!

We found The Pie Shop online before we came to London and once we ate there we were glad we did. My wife enjoyed the steak and kidney pie while I had the steak and ale pie. Both were piping hot and full of flavor
much so that we didn’t have the need to add salt or pepper. The mashed potatoes were as good as homemade and the gravy delicious. The staff was very friendly and quick. We visited the Covent Garden location and sat outside both the inside and outside dining areas were very clean. We may go back to Covent Garden just for the Pie Shop. Good job! Well done!