Summary based on one visit to get a SIM while on holiday: –Cheapo phone/unlimited data plan for £15(airport £20) –friendly, helpful service –no waiting on my visit
Laura N.
Rating des Ortes: 1 San Francisco, CA
Really, this review can only be expressed by recounting the conversation: Laura: Hi, I’d like to top up my portable broadband dongle. Staff Member: Why are you here, then? Laura: Um, because I’d like to… top up… my dongle? Staff Member: You can’t do that here, you can only do it online. Laura: That’s strange, I know I’ve topped up at a 3-store before… Staff Member: Like I said, you can’t do that here, sorry. Laura: In the past I’ve received a print out with numbers on it that gives me more credit, like some sort of voucher? Staff Member: So you’d like to buy a voucher then? Laura: Does the voucher allow me to top up my dongle? Staff Member: Yes. (Commence stare down that went on for unidentifiable amount of time…) Laura: Ok… I’d like to buy a… voucher.(Pulling out American Express card) Staff Member: No. We don’t take Amex. Laura: Er… I know I’ve used my Amex at another 3-store? Staff Member: That’s why we have that helpful sticker on the door with the little credit card logos. See? No Amex logo. He then — wait for it — walked away from the till. Yes, really. And I then chose to take my business elsewhere. But not before overhearing the beginning of yet another stellar customer service experience: New customer: What? But I paid with my AMEX here just last week… Staff Member: See the little credit card logos on the door…