Tiffany & Co

Tiffany jewelry is always nice! But some staff sucks! Ms S Knightley, who worked in tiffany, old bond street, has prejudice on customers. With contempt attitude and impolite words, she ruined my shopping experience on my birthday! Anyway, I will not stop making compliments to Tiffany company until you send me an email to apologize your impolite service with prejudice! We will see.

I ordered a Tiffany Bracelet on line. The order was taken by Robert who could not have been more helpful. Great customer Service. Arrived as promised all gift wrapped with a personal message card. Than you so much.

I am compelled to write to you following my recent experience in two of Tiffany’s main UK stores, London Bond Street and London Sloane Street.
Being in retail trade for over 20 years, rest assured I am very familiar with expected standards of customer service in the luxury sector and therefore have to comment when I am personally failed in that regard. This is why I have found my shopping experience in Tiffany’s, reputedly the World’s top listed luxury jewellery retailer, very surprising, to say the least.
On Friday, 17.10.14, at approximately 18.00, I visited the Bond Street store and purchased four items of diamond jewellery from the latest T collection, including a diamond ring and a bangle, as a present for a special occasion. Unfortunately, as often happens with rings, I made a mistake with the size.
Earlier this morning (Monday, 20.10.14) I exchanged the ring at the same store.
There was no matching bangle for the new ring available in store, so I was directed to travel to the Sloane Street store to exchange the bangle. At no point was I offered to have the bangle delivered to the Bond Street store, to save me the time and any further inconvenience.
Having already spent over half an hour at the Bond Street Store, I have now spent further time travelling to another part of London, waiting for over an hour, while being asked very uncomfortable questions, I was told the bangle could not be exchanged, as the store was unable to locate the proof of purchase.
Both the ring and the bangle were unused and in a perfect condition.
Payment was made by myself in the Bond Street store last Friday.
I am absolutely appalled by the Sales Team at Tiffany’s Sloane Street, treating a customer as a liar and a thief.
I had to return to the office with no jewellery, having wasted over two hours of my valuable time.
I am sure you can appreciate the impact this has had on my day and the occasion the present was meant for.
To be clear, this situation could have been avoided had:
1. Bond Street offered to arrange for the bangle to be collected from Sloane Street
2. Failing that, Bond Street should have contacted Sloane Street to advise them of my imminent arrival to ensure a trouble free exchange.
3. Sloane Street checked with Bond Street
Instead a client has been made to waste his time, be treated very badly and is still left without the items required.
Shopping at Tiffany should be a pleasure, in this case it has been the opposite. My sadness and anger at this episode are equally strong, words cannot adequately convey those feelings.

As usual, the staff were extremely helpful & knowledgeable. We spent a good amount of time here, visiting the various departments & finding the perfect souvenirs to remind us of our time in London!

There you can find a wonderful selection of high quality jewellery with an excellent
finish — at a reasonable price. The customer service is not so brilliant ometimes. The last time when I was there I asked for a size of a bracelet, but the woman was not friendly and welcoming. But for sure I will go back:) You can also find a good selection of gifts and promotions, so I highly recommend you to visit Tiffany & Co.

I have visited this branch many times and i have to say that I have never experienced a positive outcome. the most expensive items are on the ground floor and after waiting for some time (ignored and avoided) I was eventually approached by a member of staff who advised me to go upstairs as this was where all the higher priced items were. Charming. I of course walked out in disgust– since how could he know what was in my bank balance?
The second visit was to purchase some corporate items for awards, once the assistant realised I was ordering many items the service improved considerably.
Suffice to say unlike the other luxury brands on offer in bond Street Tiffany do judge by experience and only talk to you when they have a chance of a sale. the opposite is true of Burberry and Dolce&Gabbana where a welcome and less judgemental form of service is applied to all who enter their boutiques.
On the plus side the items on offer are elegant and make wonderful gifts and are beautifully wrapped.

I love Tiffany’s for their atmosphere. It’s classy and relaxed. The staff are helpful and patient and don’t push you to buy.
It’s always a pleasure to come here!

Tiffany’s the name says it all
was my first time there, and I was really impressed. Glamorous, sophisticated, yet traditional and classy. the diplay of the jewellery is amazing, beautiful and
for a loved one, or that special occasion treat, there’s no better shop than this when it comes to woman’s best friendsThe staff are lovely, helpful, kind and patient.

Following a recent emotional train wreck in my life, I had the heart-​breaking task of returning an item of jewellery to Tiffany and trying to get a refund. It was with a heavy heart and step that I returned to Tiffany’s flagship store from where I had purchased the special item a few weeks earlier.
I took the lift to customer services on the top floor and explained the circumstances to the lady at the counter. Without a blink, she said she would deal with it immediately and that it shouldn’t be a problem. Her professionalism and no quibble approach made this most difficult of tasks a lot easier for me, especially in my fragile state.
On returning the receipt to me, I think she could see and sense the empty pain in my eyes. She said to me,“I can tell that you loved this girl very much and that you tried your best to show her how much you loved her from the effort you put into your proposal. If this gesture didn’t melt her heart, I don’t think anything would have and she’s obviously not the right girl for you. You’re obviously a deeply caring person and one day, you will meet the girl who will deserve and appreciate you. When you do, come back and we’ll help you show her how much she means to you.“
You know, Tiffany. With staff as caring and compassionate as this, yes, I will be back when I’ve met that special person!

No better jewellers.
Have always had outstanding service, like nowhere else.
They genuinely what they are talking about.
I would not go anywhere else.

Tiffany’s has quite possible the most amazing engagement rings. I was in love with one and they were not pushy and were very helpful. Will be going back again with the other half and hope they will be pushy when he is there :)

I wanted to get my engagement ring from Tiffany’s but shopped around before deciding on a beautiful solitaire ring. In my opinion Tiffany’s has the best selection of rings and the most outstanding service, both friendly and informed (unlike some other places we tried). This special shopping experience was nicely topped off with a glass of champagne while the ring was wrapped in it’s wonderful blue box.

Ah, Tiffany’s. Ever since I watch Breakfast at Tiffany’s, it has been one of my favourite places. Because, as the delightful Ms Hepburn said, ‘Nothing bad can happen to you at Tiffany’s’.
The Tiffany Store, one of the gorgeous shopping strips of London, is just that — perfection. Light, bright and filled with jewellery that would melt even the hardest of hearts, it’s the perfect place to wander around, and dream.

I’m a big Tiffany fan and have visited here to treat myself to wedding day jewellery and presents for family. Lovely jewellery and gifts to be had and with so many fakes around you only know your getting genuine tiffany if you visit one of the shops or their online site. I also got my wedding ring from here.
There’s nothing like opening one of those special little blue boxes!

As Audrey Hepburn once said «nothing bad can happen to you there». Tiffany & Co. on Bond St is old school glamour at its best. In a charming building, set aside with recognisable flags on Old Bond st, the staff are helpful, attentive and there to cater to your every request. Set on several floors, the exsquiste products are displayed decoratively and make it easy to browse. Many an afternoon can be spent browsing the thousands of pounds worth of diamonds and watches. A good selection of gifts also avaliable here. A perfect birthday present stop.