Top Cars London

If I could give this place ZERO stars I would. I ordered a cab for 17:40 and called the driver to ask kindly if he could wait for 5 minutes while I took care of my children. The driver RUDELY hung up without saying a word and drove off by the time I had gotten out of the door. I then called their operator and asked to have another cab and they said they would tell the same driver to turn around. So he wasted his own time and my time by driving off, what great logic. We said we were ready for the cab right away but he took over 20 minutes getting back to the pick up point, leaving us to wait in the cold with two children. During the time we called the operator to complain and instead of being respectful, they yelled at and argued with my wife. I have never witnessed such disrespectful service in my life. And to top that off the driver decided to inform us that it would cost us £10 extra because he counts a two year old as an extra person. I don’t see how a 12kg two year old makes ANY difference to the driving of a MINIVAN. I wouldn’t recommend this place even if you paid me. If you want rude and disrespectful service then this is the company for you.