Tristar Worldwide Chauffeur Services

Arrived on time at Heathrow, hoping to meet up quickly with prescheduled driver. Per email confirming time for 2pm, however driver was nowhere to be found. Checked three times for our driver amongst long line of drivers holding signs. Driver was not there. After twenty minutes of waiting called reservations to cancel. Was on hold for five minutes. Rather than apologize, customer service kept me on hold again and disputed the fact that the driver was there and my pickup time. Not wanting to further delay our vacation I told the customer service agent to cancel the reservation. More back and forth about cancellation policy so I just asked to simply have a manager call. Not sure I’ll get my money back, but I hope so because it doesn’t seem right to charge a customer for service not rendered.
Here is an update: despite their driver not showing at the airport Tristar will be charging me for services. Not at the rate quoted either. Instead of $ 110 I am being billed $ 144. This is an awful company. Completely unreasonable and I will be filing a formal complaint.
I do not recommend using this company for transportation services. They are unreliable, unreasonable and unethical.

We were taking a cruise out of Dover, and flying into Heathrow the day prior from Los Angeles. Having visited London many times, we decided to overnight in Dover and needed a convenient way to get there with our luggage, which we didn’t want to drag about (we’re getting too old and spoiled for that). We called on Tristar who provided a fabulous vehicle and very personable driver, and assisted with our luggage at Heathrow, got us to the front door of our hotel quickly, safely and conveniently, even giving us some extra time that afternoon to do some sightseeing at Dover Castle. Happy to recommend them.

Until now we have received excellent service from Tristar, but yesterday we were picked up from Portsmouth by a rather scruffy driver, whose car was far from clean and tidy and which smelled strongly of tobacco smoke; only the thought of waiting an hour or more for a replacement car and driver stopped me from requesting another car. I do hope that their standards are not slipping. Tried twice to submit a feedback form but this feature on their website was not working!

Totally inappropriate service at pick up LHR. Driver had no idea how to fit child seat safely, and the seat itself was useless.
Tristar however, quick to take all of the money and then prevaricate about refund.
Days later, still awaiting refund.
20month old grandson had to go home at 07.30 a.m. cold on Heathrow Express, despite absolute booking emphasised request for safe child car seat.

Absolutely painless for airport transfers. Driver was on time despite my hard-​to-​find apartment and 4am start. The driver knew the route off the back of his hand without having to resort to GPS, and got me from Zone 1 to Heathrow in 30 minutes flat.
Payment was all handled by the main office — I gave a credit card number when booking, and received a receipt by email two days later, so no faffing with receipts /​cash /​card payments at the end of the journey.
Prices not too painful either — (£51.75 for Z1 — LHR).

I have used them for airport transferts, and so far the experience is mixed. One of the drivers I had had no idea of how to get to Luton without his GPS which was broken But on the return the driver was very good, friendly but not too much, and a very good driver. They have new Volvo station-​wagon cars so at least you feel safe.