Tudor Park Estates

They don’t return calls or emails, they are unprofessional, unreliable and have very poor communication skills. I would never use them again to find tenants. Avoid at all costs!

The two agents for sales and lettings are very friendly and helpful. Unfortunately this is thoroughly spoilt because they are frequently unavailable, presumably taking clients on viewings or at meetings. They do not have any office support available to positively help when they are unavailable, beyond taking messages. They have proved rather unreliable about ringing back and this is extremely frustrating for both those using their services as vendors, landlords or customers. Emailing them can be similarly unreliable.
Our experience in seeking tenants was that they were very enthusiastic and optimistic, offering a very good rate of return and a ready number of would be tenants, just waiting to move in ! The reality was very different and even on reducing our price, it still took a long time before we had an offer, even though that was a good quality one, which led to our taking them on. We declined using TudorPark as our managers, even though this cost us, and the firm was not prepared to be reasonable about the matter, because we were not confident that our tenant, or we would be able to get prompt help when needed in the future.
Watch out if you have any conversations on the phone about difficult matters. You may find that the MD, in the same office, has been listening in, without your knowledge and buts in suddenly and very unpleasantly with completely irrelevant and unhelpful comments.
Perhaps we and our informants have just been unlucky with our experience with this firm. It looks as if Tudorpark are trying to run on a shoestring, minimising on staff costs, as the impression the agents gave was of being breathless and rushed off their feet all the time. If their management could be run much more professionally with reliable knowledgable staff available on the phone etc. at all times, they would probably be very good. Staff in the office do not seem to be asked to mulit-​task and fill in for one another, which would greatly help. Until this can happen and other improvements are made, you may find their efficiency rather disappointing. Unless we could be sure that these improvements were made in the future we would not use TodorPark’s services again, even though, as i said, the two agents were always very friendly, which we shall miss.