Turquoise Tours & Travel

I booked through paris-​reservations as well. I called the hotel to make sure they received my reservation, however, they had not received any new bookings. Additiionally, upon reading these reviews I decided it would be easier to give up my $ 85 deposit and rebook through another trust worthy site.

I just booked a really nice hotel on Paris-​Reservations .com (one of the websites that Turquoise Tours runs) for an AMAZING price. I received my print out, but there was no confirmation number on the voucher. I contacted the hotel to make sure I was confirmed and received one within the same hour that I booked my reservation.
Several days later, I got an email from Paris-​Reservations saying that there was no confirmation number at the time of booking so they canceled my stay! I quickly informed them that I received a confirmation number from the hotel and they wrote back two days later saying that «since they never heard from me» they had void the room, and if I want to book it again, I would have to pay over 1,000 euro MORE than my original booking was for! I wrote them several times asking why my reservation had been canceled since I did actually receive a confirmation number and they would not answer me back. Finally, I sent in a complaint through their form response on the website and the message I got back literally said «We received your email. So why are you writing us?» They would not write back when I asked questions about my original reservation, they ignored my requests to talk to a manager and the only thing they would say was that I could still book the room for 1000 euro more.
The whole situation was frustrating and very unprofessional. They obviously made a mistake by giving me a room at such a low price and then refused to acknowledge or honor my original booking even though I had the confirmation number that they supposedly needed.