Urban Retreat

I had Rachel today for treatment on my poor back and she is amazing. She is generally very pleasant but she can take out those knots like anything… I need to go back again to sort out my neck and back and she gave fantastic advice on what to do to avoid problems. The treatment room was spotlessly clean, smelt good and the music was very relaxing I could have easily fallen asleep! Now that I have found a great masseuse she is a keeper and I trust her fully. Thanks Rachel for helping out my back!

Had a wonderful shampoo and blow dry today at Urban Retreat. I walked in with no appointment and was able to be fit in right away. The woman at the front was lovely and nice and the shampoo and head massage was super relaxing and Michael did one of the best blow drys I have had in a while! Loved everything about going to Harrods for this and got my shopping done as well! Would highly recommend and I am picky about my blow drys!

Chanel gave me a fantastic massage
Mum had a Le Mer facial which she loved. customer service is pretty damn good.

I do like urban retreat, Im there for several things. I mostly like their eyelash and brows services. The reason I gave just 1 star is because I wanted to review 1 service specifically that went horribly wrong.
I paid 2k for my bleached hair to be transformed to the resident trichologist Ricardo Vila Novo. He said that the new hair will be much thicker and I will have lots of it. Ive had whats called medical needling package. Every time I would come out from there my hair would look amazing but few days later it would lose its lustre. After about 6 sessions he has assured me that it will get better. Truth is, there was 0 difference. I tried to get my money back to no avail. Biggest scam ever! Just wanted to world to know.
Another service I tried there was spray tanning, I would give it 4 out of 5. Harvey Nichols spray tan is better definitely!
Urban retreat is generally a good place, bit overpriced but good.

The massage I got here was okay and interesting (lava shells) but the overall experience is just not what you’d expect of a top spa in London. There are so many better options (Earth Spa in Belgravia, Elemis in Mayfair, etc.) that I just can’t recommend this place. First, there’s the horde of tourists you have to navigate through to get to the spa. Then, when you walk in the emphasis is totally on products to buy rather than relaxation — there’s a check out till area and a check in till but on the Sunday I visited, there was no one at the check in so I had to wait about 10 minutes behind people buying loads of make up before I could register for my massage.
The waiting area is tiny with one wraparound sofa — again, the emphasis is on products to buy rather than relaxation so ²⁄₃ of the room is given over to products. A few brochures on treatments you can have but no magazines and the water machine is a tiny, office-​like contraption.
The massage was fine but, again, small chair in the treatment room and just no overall relaxation feel. Once you’re done, it’s back out to the check in/​out area. There was now someone at the check in area (10 minutes before they closed when no one would be checking in) who refused to take customers from the spa so I waited again behind someone another load of make up… Overall, there’s nothing relaxing about it.

I was on holiday when I happened upon Harrods Urban Retreat. I work as a massage therapist by trade, and needed a massage. I walked in, and Tupac was blasting from the reception area. Really?! I emailed to complain about the music, but basically was told I was TOO OLD to appreciate it… Baby, I’m from So. Central LA, and when I want to hear GHETTO music, I’ll visit the hood. I live in San Diego and within reach of the Golden Door, Torrey Pines Spa and Burke Williams. The irony of it all, their «menu» requests to turn cell phones off…

Amazing service. Urban Retreat continues to remain first class. I recently had red vein removal using diathermy and although I had booked 45 minutes — Margaret immediately said that 30 minutes would be sufficient and informed the receptionist to charge accordingly.
Urban Retreat has cubicles for privacy and everything is immaculate. Diathermy isn’t painless but Margaret is very experienced and makes vanity as pleasant as possible when your face is being pricked with a hot needle.
This is cheaper then laser and just as effective. I’m definitely returning for further beauty treatments.

thats great!

Ich persönlich habe mir von Harrods was ja in der ganzen Welt bekannt ist mehr, viel mehr erwartet. Das Erdgeschoss ist ziemlich zusammengewürfelt. Die sau teuren Uhren liegen neben dem Frischfisch und die Luis Vitton Taschen gleich neben den bunten Lollies. Das einzige was ich wirklich toll fand war das alte Gebäude an sich. Aber zum shoppen gerade wenns um Herren Mode geht finde ich die komplette Oxford Street besser!

I was deceived by all people on Unilocal giving this place high reviews! I went there today and yes every one seems nice and colour stylist was OK, but manicure and blow drying are complete waste of money and time !!
after leaving highlight colour in my hair for over an hour (which is weird– shouldn’t take that long) and after stylist saw it she immediately told me ‘you can come back for a tone down of the colour’!!! who would do his/​hers job properly and ask client to come back for a change unless they realized they have done a mistake!!!
manicure lady has no idea what cuticle tidying means!! and the French hair dresser who I waited for 30 minutes to get on his chair, left me looking like a poodle!!! he didn’t even style my fringe in a decent form !!!
when I got to the cash (check out station) to pay. I didn’t say a word for £35 lousy manicure
and £250 high light (I was aware I am going to break the bank) but when I heard that the blow dry of my medium length hair was £65 !! I had to say something– I had to complain–
and I did
what happened? she brought the French genius to ask me why don’t I like it!!! because it is massive and not nice !!!
to be honest he asked me to get back and he will fix it — but after 2 hours dying my hair and 30 minutes waiting for him to get ready for me (blow dry itself took less than 10 minutes)
and 15 minutes waiting at reception after I complained– I has wasted enough time and money, all I wanted was to flee that place as soon as possible
going back? never again — I am not an idiot any more
the sweetest thing in there was the cloakroom lady who did her job perfectly

YesterdayMy friend Lisa and I went there. The environment was very comfortable. I can’t wait any time to go there again

Eine riesen Auswahl, preislich schon recht hoch. Trotzdem schlendere ich immer wieder gerne durch :-)

Naja. Ich fand es nicht zu prickelnd. Irgendwie zu viel von allem. War deshalb auch nur kurz drin.

London causes quite possibly the WORST hair day you could ever have.
It was muggy, hot, windy, rainy, and damp alllll in the same week I was there and it made my hair one giant frizzball. I was literally sitting in my room on theth day in tears of how horrible it looked so I promptly had my concierge book me a blowout and manicure, for extra measure, at Harrod’s Urban Retreat.
The manicure was lavish and done by a very well rounded technican, she was such a doll, she talked but not too much, and above all she did an awesome job.
Then I went downstairs to a completely bustling area of gay men running around, gorgeous, mostly Arab hairdressers, and prissy clients… I was met my Emine who was such a sweetheart and she understood my plight and said she would fix me right up.
I was taken by another arabian princess to the «spa» like washing stations where I got a 15 minute head massage, shampoo, and condition which I still fantasize about.
Then Emine took over, she whirled my hair into Barbie-​like hair and I explained to her my disgust with the haircut I recieved right before I left for the UK (see dreadful Mario Triccoi review and HEED warning) and she said she would try her best to fix my bangs and make it better. I read a magazine and we chatted whille she did her magic (I found the cutest limited edition Chanel compact in there that I almost sprung out of the chair to track down, found it at Selfridges hidden in a drawer BTW.) Emine did A WONDERFUL job and I immediately felt fabulous with normal beautiful bouncy hair again.
Upon paying I realized she didn’t even charge me for the basic haircut and bang trim which was so kind of her. I left paying much more for a blowout than normal, but gladly.
I am dying to return to this place absolutely immediately, I can spend an entire day in here.

For a completely indulgent hour or so, book yourself into the Crème de la Mer facial at Harrods. OMG. I literally had to will myself not to fall asleep as the very friendly and professional technician smoothed fabulous products onto my skin. I love the Crème range, but try not to buy too much of it since is does cost. However, I have booked my mum in for her birthday as a treat! And I’ll probably find some excuse to return myself within a couple months… This could get to be a habit.

they do amazing work on brows using both wax and threading. the threading is therapeutic and not painful at all.
i would recommend just sticking to one aesthetician since swapping once due to scheduling = different shaped brow.
minus one star since i had to wait +15min twice. added bonus is they carry ALL lines of shu uemura hair care in their salon.

I went to Harrods Urban Retreat to by a wig. I have cancer and am loosing my hair to chemo for the third time. I’ve been to wig shops and they tend to be geared to ladies «of a certain age» or a little creepy (something about all of those lifeless heads). Vikki Ullah’s wig boudoir was anything but old and fussy or creepy. Vikki herself helped me and it felt like trying new hair styles with a girlfriend rather than trying to conceal a disfigurement. She was certainly sympathetic to my situation, but didn’t make me feel like I had one foot in the grave. I had enough privacy to try things on without feeling like I was on display but I didn’t feel like they had shunted me off to a corner away from the healthy people.
The wig I bought is FABULOUS! No one knows that it’s not my real hair unless I tell them. There are many subtle shades of color so it doesn’t look flat or dull. It’s chic and easy to care for. While it wasn’t cheap, I’ve seem wigs of much lower quality for much higher prices.

On the 5^th floor, of the Iconic Harrods. I was given a gift certificate for a hair treatment in the salon so made the appointment as soon as I could. Going in, the biggest thing is the ‘shop’, which i found a little rude, as you tend to go to a salon to get pampered not to buy the things to do it yourself!
Once id got over the sight of all the ladies doing nothing, enjoying themselves immensely, I was sat down by my stylist. I thought he was Rude, and arrogant to be honest, and i personally dont understand how the salon can make money with people like him working there! The assistant lady was lovely, and did everything she could to distract me from the ignorance of the stylist!
I thought the treatment was average if i’m honest, and the staff could do with some personnel training.
I enjoyed my day in London, but will not be going back to this place ever again!

My sister and I went for a make up lesson with the Laura Mercier ladies and couldn’t have had a better time. They were so friendly and really took the time to explain what they were doing and how to do the techniques ourselves. They wrote down all of the products they used and we weren’t pressured into buying anything at all– in fact the price of the lesson was redeemable against a purchase anyway, so totally worth it. We came out looking and feeling fabulous and am still able to remember many of the tips they told me.

If you want to experience the most relaxing day of your life, waste no time in searching… go to Harrods Urban Retreat! Located on the 5^th floor of the megastore and hidden behind a café, Urban Retreat offers a variety of beauty products and services.
For the big spenders, there are caviar body treatments, diamond facials and body peels. There are also reasonably priced massages and facials available. I usually purchase my Redken shampoo and conditioner from here and love to browse the latest lines of skin care products available such as Crème De La Mer and Dermalogica. If it’s your birthday or you’re feeling exceptionally glamourous and want to spoil yourself, you can treat yourself to a «Bently Beauty Day» for £450!

This is the largest hair and beauty salon in Europe — it employs over 40 beauty therapists alone. Unsurprisingly they combine to offer a blinding array of treatments using plant-​based products from Elemis and Aromatherapy Associates. A special makeover package is available, using the considerable talents of husband and wife team Andrew and Liz Collinge, to transform your image. Prices can be expensive but it is worth it as the results are fab.

The store itself is very over the top and extravagant but it does has it’s own charm. The urban retreat is the in-​store salon and they have a Aveda hairdressers salon as well as a nail bar and treatment rooms with lots of treatments on offer. I’ve only had my eyebrows threaded (Farida is very good), and it’s a nice novelty to mingle with the ladies that lunch in their natural habitat. The staff are friendly and not snooty or pretentious, and you might even bump into a celeb or two!

Tucked up on the 5^th floor of Harrods, a spa offering a wide range of services, from haircuts to makeup to treatments to men’s grooming. The space is dominated by an Aveda hairdressing concession, with Aveda products on sale. There’s also a Phillip Kingsley trichology clinic (which is excellent if you need special hair/​scalp treatments) as well as a chiropodist and massage centre.
This is really a collection of concessions — kind of like a shopping mall for lifestyle treatments if you will. But you’ve certainly got everything under one roof, and the management is seamless — with a single reception desk greeting you on arrival. Staff are friendly and service is good.