Virgin Active Chiswick Park

It appears as though the original Unilocal listing for Virgin Active Chiswick Park and my review have disappeared into thin air. I assume it was deleted as this club was a prior Esporta club and they want to wipe the slate clean. I get it. That’s fair.
Nevertheless, here’s my updated review.
This club recently underwent a full renovation. It took six months and was completed in September 2014. The project management of the renovation was top notch; they kept all areas of the gym open (aside from the pool which was unavoidable) during certain points of the renovation. I can’t imagine how complex the project planning was. Bravo!
The result was a modern, sleek, and super nice club. The amenities are wonderful — big showers, bright changing rooms, new spin bikes (50 of them with digital displays), new weight machines, new, new, new. It’s awesome.
The gym team is also awesome. Most members are smiley and friendly and always ready to lend a helping hand. Most class instructors are upbeat and positive and put on a good show.
The cleaning team is average but to their defense, there are some team members at this gym which were apparently born in a barn. A full-​time cleaning attendant needs to be on duty in the women’s changing room all damn day long. I’m shocked and appalled at some members’ lack of manners in the changing room. Chewed gum spit out in the showers, gum stuck to the back of toilet seats, and gum stuck on benches by the lockers. Plasters ripped off and thrown onto shower floors, empty bottles left in showers. Make-​up powder strewn on the dressing counter. Hair all over the floor. Disgusting. The cleaning team does the best they can but unfortunately the number of people without manners outnumbers the cleaning team!

Low lifes… went to join and found out we’d been misquoted the fees. Tore up the contract and left. Two months later we get a notice saying our «case» has been given to a debt collector to handle. Virgin failed to properly cancel our membership, in fact, they processed it before we had completed signing up…
Attitude from the club was, «yeah whatever, we’ll tell head office, there problem» but turning up demanding action resulted in getting a letter from the club saying we weren’t owing them any money.
On top of all this, on touring the club we were told it was «no kids» on the day I was there sorting out the «membership snafu» I saw people taking brats in… what part of NO CHILDREN don’t they get?
Would never go back near them, they are hard sell, average equipment and dishonest