Wates Residential

If I had the choice again, I wouldn’t use Pedder Wates a second time.
Our representative was unhelpful, difficult to get hold of, completely unwilling to negotiate on any matter which came up during our rental period, and at times downright rude.
We left the house at the end of August, and have only this week received our deposits back (at the beginning of December!). During this time, despite regular calls and emails, there was practically zero communication from Wates. It was as if, now we’d left the house, we’d just stopped existing as far as they were concerned.
At one point during this period (after around a month and a half), my housemate called up only to be told that our property manager had gone on holiday for two weeks, and had not handed our case to any other representative to deal with!
When we finally did receive our deposits, they were heavily and, in our opinion, unfairly docked for ridiculous things such as removing a drawing pin from a doorframe (£2!), amongst other items which were caused through no fault of our own.
Wates singularly failed to fight our case with the landlord, and it was obvious to me that the only thing they cared about was keeping our money. They took almost £2000 from us in total, which would cover any of the small imperfections with which the house was left, many times over.
In summary: slow, sub-​par service which only cares about keeping the landlords happy. Very disappointing.