West Middlesex University Hospital

There are many things I don’t like and hospitals are one of them. The long chalky corridors, fluorescent lighting and the odour of chemicals makes me feel like I’m in a sort of horror movie based in a laboratory… Not to mention the long and ever so boring waits. Kill me already!
In this case, I felt differently. From the moment I booked an appointment with my GP to my first pre assessment surgery and following up to my surgery and recovery, I found the process to be very quick and efficient. The staff are as nice as could be in a hospital (or at least, in front of the patients until they talk badly about them in the coffee room).
The follow up from visits is quicker than they usually anticipate. For example, I was told it may take 4 weeks until I get my surgery done but next thing I know, I’m back in 2 weeks after. If they are trying to set expectations low, they are doing it very well!
There is a cafeteria area on the ground floor –with outdoor sitting area– and a restaurant not too far a walk from it. If you’re hesitant about hospital coffee, don’t worry there’s a Costa Coffee. They also have a WHSmith right by the entrance which is well needed to buy books, drinks and snacks. No more boring waits!
Speaking of waiting, I personally didn’t wait as much as I have done in other hospitals. There is a self check in machine by the entrance and once I arrived at the floor, my name was called out before I could take a seat.
Before the operation, I had two sets of Doctors come see me to talk me through anything and assist with any queries or concerns I had. They were very clear about things they would and wouldn’t during the operations which may affect one.
Despite being a very busy hospital, they seemed to be organised and aware of patients. The only downfall was that there weren’t enough beds to accommodate all patients. I also had a phase of bleeding and discomfort and it took a while for the doctor (s) to arrive and check on me. I do appreciate its busy but at the end of the day, something else could have happened.
Overall, it’s the best hospital I’ve been to so far and can’t fault them for anything. Thank you WMX hospital!

Really good hospital. I had emergency surgery here and used the early pregnancy unit. Both gave a really good service. The only fault with the hospital that I’ve found is the administration, which is nothing unique to this hospital and a symptom of the problems in the NHS overall.
I never normally bother reviewing things but given that there are only two other reviews here and they are basing their scores on experiences that occurred between 10 – 20 years ago it seemed a bit unfair and their reviews, whilst awful at the time, isn’t really relevant any more.

I’ve been here exactly twice in my lifetime.
As a child I used to suffer from asthma. When I had my attacks 99.9% of the time I could just ride them out.
Twice I had to go to hospital, the first time was at a different hospital.
My first visit to West Middlesex I was suffering from a massive asthma attack, the biggest I’ve ever had, my face had gone blue from not being able to breath and rather than help me the nurses made me queue up and wait in the normal waiting room. I barely managed to stay conscious through this ordeal. Being made to wait in the waiting room and trying to stay calm and control my breathing was practically impossible with this added stress. I still to this day don’t know what kind of idiot makes a child suffering from a massive asthma attack wait along people with very minor injuries. My father had to shout at them to get a doctor!
I barely remember seeing the doctor as my energy was completely gone by then. If I could I would give a minus rating based on this.
I had to return years later as an adult for physiotherapy. The staff were excellent and based on that they would score highly but I can not give a hospital a decent score they almost let a child die because of poor staffing.

An absolutely atrocious hospital even if it did ultimately do me a favour by making me eligible for a council flat. In the early noughties I was referred here by my GP for a possible colonostomy bowel cancer check.
A letter I had written was right under the consultant’s nose in my file and it took him a while to find it.
In mid 2002, I received a letter out of the blue from a Dr Rasoul asking me to come in and see her in the mental health wing. I was shocked at this as I hadn’t needed to see a consultant over this for years and replied declining the request.
Another letter ensued insisting that I attend. Dr Rasoul gave me the option of withdrawing my medicine which I agreed to as I thought she knew what she was doing. Hell followed with me becoming ill, not being able to work and having to move back to mum and dad’s house.
Northwick Park Hospital had to pick up the pieces of this mess. In the end I got back to my temporary work with a flat in inner London (after one heck of a lot of messing about in awful temporary accommodation). Fancy being made homeless by an NHS doctor. Margaret Thatcher never even managed that!