WHSmith

I generally loathe the experience of shopping here. There’s never more than one person on the tills, leading to huge queues at lunch. The staff, while chatty, are generally unhelpful as they don’t know their product (books, stationery, etc.). There is a fair level of variety with the magazines, but everything else feels crammed into too small a space. The sweets and drinks are ridiculously priced for a high street, particularly one with 2 supermarkets, and the stupid bits of paper that come with any purchase from WHSmith’s promotions department just serve to litter rather than tantalise. Plus I got a parking ticket once because they failed to open at the time stated on the door (not entirely their fault, but I arguably wouldn’t have stopped to check the times if they’d been open; I would’ve parked in the bays around the corner and not been caught by those b*ds on CCTV)

10 years ago, WH Smith in Chiswick was a very different store, concentrating mainly on books and magazines.
These days it sells more stationery and DVDs, but this particular branch isn’t big enough to carry a large range of any one product, so as a result carries a small range of each, meaning that other stores nearby, such as Rymans and Waterstones can easily offer better choice.