Xiong Mao

Just had my first order and we were really pleased. Excellent food, clearly freshly cooked and delivered within about 45 minutes (they had said 60). I don’t know whether they have improved or whether we got lucky, but I will certainly be ordering from them again.

Used to be a good bet for a Chinese/​Thai takeaway, but to be honest it’s gone off the boil lately and since they put their prices up the delivery times have gone off as well. They now frequently fail to achieve their delivery in 60mins promise (we’re 5mins away) and we’re left waiting over an hour without food. Need to up their game.

If I could make this rating a minus I would!
Read the above comments and please don’t waste your time and energy using this company. Unfortunately I didn’t think to look for any reviews as their website is great looking.
I ordered at 7.30pm and it still didn’t arrive at 10pm, I made 3 calls to chase and each time I was told it had left. Was the chap walking it here?!
I cancelled my order as I was fed up of waiting, I’m glad I did as the reviews of how the food taste are very poor.
Rubbish service!

Probably the worst ‘Thai’ food I have ever had. Normally I stay clear of Chinese restaurants that also do Thai food but I had a craving and now I wished I listened to my instincts. The Pad Thai was just noodles with poor quality Pad Thai flavoured sauce just awful!

Do not order if hungry or discerning. Food very late, tasteless and a huge disappointment. We will never order from there again.

We ordered from here for several months. It was always ok. Not fantastic and certainly not worth the very hefty price tag but it was ok. We always ordered on a night we’d come back from work exhausted and late so just didn’t care all that much. Fast forward a few months and we order our usual fortnightly meal. It doesn’t turn up on time so we ring and are told” it’s on it’s way”. We wait another 45 minutes. We ring again and are told, and I quote to be patient. It’s now almost 2 hours since we ordered!!! It’s almost 10pm and we’re starving. He FINALLY turns up and I ask what the delay was. He looks at me rather confused and tells me he just left the restaurant with the order 15 minutes ago!!! We thought it was a once off so we ordered again a few weeks later. Again it was late but we weren’t as patient this time. We rang every 10 minutes to eventually be told they’re doing us a favour as our part of the postcode is further away than they would normally deliver to!!! Our postcode is there for all to see on their website in the areas they deliver to. This night turned out to be one of their very busy nights so now they decided they didn’t really need our business. They’ve now lost it for good. I’d avoid at all costs. There’s cheaper and better delivery out there. We’ve found a lovely family run restaurant near us that I’m happy to give my money to. I wrote the original review over 18 months ago in 2011. In case anyone is still ordering from her despite the reviews, please make sure not to take it out in the delivery guys. They’re always super apologetic and its not their fault the restaurant is greedy and takes on too many orders to fill in the time slot. For minimum wage, going out through London traffic in all weathers, to bear the brunt of hungry customers rage wouldn’t be fair

I started as a Hungry Gibbon. I became a famished Gibbon, then a STARVING, very angry gibbon.
Average Food arrived cold after two hours and two very unkind telephone conversations with dismissive staff.
Expensive, terrible service, rubbish, DO NOT ORDER FROM XIONG MAO!

For Chinese takeaway or delivery, Xiong Mao is pretty great. Food isn’t too greasy and whenever we order a dish with king prawns, they are massive. Love the crispy duck too.

very poor service, ordered by phone (I live 0.25 miles away) at 11, believing from their menu that they were open til 12. Order arrived 45 mins later only half complete and I was told by told driver that there was no point checking with the restaurant cos they were closed. He was driving away when I reminded him that I was owed from cash in return for missing items. This was my 1^st and definately my last experience of ordering from Xiong Mao — with so many alternatives in the local area it’s just not worth it.

Great takeaway Chinese food. Very convenient to order online, though note there is a 50p surcharge when you pay by card, and then you don’t pay online, but have to wait while the driver scans the card.

APRIL 2010
1 year on and I am having to take off a point (a star… whatever). The food is still always good in my experience, but the service has gone downhill. The delivery takes a lot longer than it used to and whereas previously ‘pay online’ meant… pay online… it now seems to mean… a guy will turn up with one of those things that looks like a calculator and charge you extra for the pleasure.
I’m going to take a break from ordering anything from them… maybe try again next year!
********************************************************************
APRIL 2009
Lovely Thai/​Chinese takeaway Islington. Used to order on a regular basis from this place but then for unclear reasons the Islington branch was ostracized from their website for over a year for not meeting standards. I suppose it’s good that they have strict standards but I found the whole thing confusing. You could still order by telephone but I have phone phobia so wouldn’t order from them in that time.
Anyway the Islington branch is back online now and the food is as good as ever. I have given a bonus point specifically for being able to order from their own website and not having to phone them or order from one of those sites with 100s of restaurants, who then end up calling you to check the order anyway.
They do both Chinese and Thai foods to a very high standard and unlike many delivery drivers, they always find our building without having to call for directions or without me having to wander around the local streets trying to find them (which has happened more than one and really defeats and ruins the point of ordering food to be delivered!)