City Specs Opticians

SCAM !!!
I placed an order online and it’s been over 3 weeks no news. I tried calling on the number provided but can never get through. Sent an email 2 weeks back no reply. This company is a scam! Stay away. I’ve just lost 100£

Recently ordered via website
and paid 250+GBP. However, I have never got any replies to my inquiries almost two weeks, yet the telephone which listed in the website can’t be connected (it’s FAX!). I’m afraid of being almost scammed.
Added 19^th Dec.
Finally got connected by telephone the guy who with me was quite friendly and helpful. Pulled the star up to three When the products arrived, it should be four (remained one is for lack of IT communication, though).
Added 21^st Jan.
The products have been arrived, and they are prefect. Let me say again, PERFECT.

Awful customer service and opticians that simply do not care.
Thinking that I should go to an alternative opticians than the highstreet Specsavers, I decided to have my contact lenses from this store. I was told that I will be able to try on trial lenses. The optician would only give me one eye to compare with, whereas other highstreet shops would give the pair. On questioning, the optician said it is free to order in, but it would take his ‘time and effort’ to order the 2^nd for me, now that the first has arrived. Asking him multiple times about this, he became very defensive and resorted to a state of complete apathy.
I have never been treated like this as a customer, and I will not recommend this store to anyone. Awful customer service from the opticians. AWFUL. Stick to the highstreet opticians that have more accountability and responsibility for their customers. I learnt from my mistake.